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Blackberry CEO apologizes and says Issue not resolved completely.

|October 13 2011 |Blackberry


Following the Blackberry service outage across the globe, RIM CEO Mike Lazaridis apologizes the consumers world-wide and says the entire Blackberry Team is at the task of fixing the issue and bringing back normalcy to the essential Blackberry services. Internet browsing, messaging and emails on blackberry is routed through blackberry servers located in Canada. The routing is essential for the supreme encryption and security that Blackberry provides. Blackberry admitted that blackberry users were experiencing messaging failures and browsing delays across Europe, middle east, asia, India, China, Brazil and Argentina. The problem was attributed to the core-network-switch failure. Normally, there would be backup switches. Looks like the failover did not take place as tested during dry-runs. Since the service was not available for a specific period of time, a huge backlog has been built up. RIM is working the clear the backlog and to bring back normalcy to the blackberry essential services [sending/receiving email, instant messages and internet browsing]

RIM CEO Mike Lazaridis appeared on video and publicly apologized to the global audience. He promised that the services would be soon restored.

His message: “I am Mike Lazaridis, founder of Research in Motion. Since launching blackberry in 1999, it’s been my goal to provide reliable, real-time communications around the world. We did not deliver on that goal this week. Not even close. I apologize for the service outages this week. We've let many of you down. But let me assure you, we are working around the clock to fix this. You expect better from us. I expect better from us. It’s too soon to say that this issue is fully resolved. But let me give you more detail about what is happening. We are now approaching normal blackberry services in Europe, middle-east, India and Africa. We continue to monitor the system very closely. We are working hard to continue to stabilize the system, and we are seeing steady improvements. We expect to see continued progress and possibly some stability as the system comes back to normal service levels everywhere. We know that you want to hear more from us. And we are working to update you more frequently through our websites and social media channels as we gather more information. I would like to give you an estimated time of full recovery world wide. But I cannot do this, certainly at this time. For those of you affected, I know this is very frustrating. We are doing everything we can to restore regular service levels and we are working tirelessly to restore your trust in us. We’ll update you again soon. Thank you”


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