Powerful gaming laptop within budget
Overall User Rating (4 Out of 5 based on 329 ratings)
Overall: The problems I faced while buying the product.
1- I got SMS that item has been delivered before 2 hours of Item delivery to me, which created panic on my side, I raised a complain to flipkart.
2 - Received product in good condition, packaged well. But the invoice is wrong one, the serial number on laptop is different than serial number in invoice, raised a complain to Filpkart. There could be either wrong item delivered to me or wrong invoice.I talked to customer care they sent updated invoice.
3- The product described as there are 2 RAM slots, I wanted it to upgrade RAM to 6GB/8GB,so I talked to DELL technical guys to help on this matter, but I came to know the laptop has only one RAM slot. I talked to Flipkart customer care, they said that they will replace the item and ensured that new laptop will have 2 RAM slots.
4 - Received the laptop, but the packaging was not so good this time. but the laptop is in good condition, talked DELL technical guys to upgrade RAM, they said again laptop has only one RAM slot, so you have to remove existing 4GB ram and have to buy new 8GB RAM, which will cost some 7K. So raised a complain to flipkart, they said they will take escalate the matter and resolve the matter soon.
So my question to Filpkart is description is wrong ? or you are delivering wrong item to me ?
My suggestion to buyer is please ensure that you got your item as described
I bought this laptop thinking 2 RAM slots and So I can easily upgrade it, my decision would have been changed to buy other laptop.
So as a whole I got frustrated, wasted time talking with customer care executives , and thought never to buy any costly item on-line.