Dell's performance laptop
Overall User Rating (5 Out of 5 based on 1 ratings)
Overall: I purchased it from Dell authorized service center.
It has manufacturing defect, it opens from right side as posted by a user.
when I bought the laptop, the screen had a deadpixel line. yes a curved line on the screen that glowed white no matter what the background was, and it was clearly visible.
The body cracked in the 1st week of purchase.when you open the laptop , it makes creaking noise.
when I contacted dell, they said ,as your laptop is covered in warranty , everthing will be replaced for free of cost , but shockingly they said , everything would be REFURBISHED.
I was like ........ I paid for the new stuff , and within one week it showed it true colors and now you are saying that new broken parts that are manufacturing defect would be replaced by refurbished ones.(read their policy of accidental cover).
SUCH A FRAUD COMPANY .
Now after 1 year of usage, the right side opens as shown by another user , exactly same .
So I went to the service center and they said , " As your laptop is not in warranty now ,it would take 30 days for repair and we would take 1500 rupees to just analyze the laptop. then we would take 4000 rs for 2 parts replacement and if 4 parts are replaced then 8000rs . "
I said it is plastic . if it would be aluminium that would even make some sense. but it is purely plastic. why so much money.
and mind you , it's not only me who is suffering from this hinge problem but many people. the picture shown by the user is same as others.
Just google "dell 5547 right side opens up" and you'll see the results.
I just regret that I had bought Mac.
Just wasted 51,500 rs on this laptop. that is huge amount.
Again I would like to clear , I did not purchase from Amazon, but from Dell authorized re seller.
but the problem of right hinge opening is not faced by only me.
and dell has accidental cover but the truth is they replace your parts with refurbished ones and secondly after 1 year you will be highly charged.
I got it repaired locally but again the right side of laptop is opening and this is very much noticeable and I can't use laptop because I fear that it would break the screen and well as the body of the laptop.
I just bought this laptop and trusted dell because my brother had dell one and it worked fine and still works since 5 years.
but now , dell is manufacturing what I would say is CRAP CRAP AND CRAP..
I had two choices , Apple or Dell and I trusted Dell , but now I regret.
I would never ever buy dell Laptop or any other product that associates Dell in my life