Combo of class and style
Overall User Rating (4 Out of 5 based on 238 ratings)
Overall: I had ordered a Dell Vostro 2520 Laptop (3rd Gen Ci3/ 4GB/ 500GB/ Win8). As an after thought I inquired from Dell India what they had to say if I were to buy it from them directly and not from Flipkart. With the mention of Flipkart they charged on me with full fledged Negative Propaganda, stating that :
I would not be getting a genuine machine
The OS would be pirated
The hardware will not match with the original configuration
The machine would not be from India
Dell Warranty would not be applicable
There would be lots and lots of problems
The machine would be more than 1 year old
The Dell guys advised me to buy it from them rather than from Flipkart.
When I asked them to give these things in writing along with their quotation they refused. When I asked them to make public their prices on their website they refused. When I asked them to provide me the data of complaints with the name and contact details of such buyers they refused.
Enough to arouse suspicion against Dell India into any educated mind.
I wrote to Flipkart about it and they promptly mailed me in writing assuring me that the Laptop would be Genuine with factory loaded OS, Un Tampered and Dell Factory Sealed, with a 2013 manufacturing date.
To my surprise I have received a JULY 2013 machine from Flipkart's W. S. Retail. . . Dell's another lie got nailed.
The above experience is against healthy trade practices and against the laws. Dell should understand that if any shortcoming is found in the Laptop then not only Dell India but also the reseller is bound by Indian Laws to settle the grievance and also culpable under other sections of the law. No one can escape.
It's about time that things became more transparent at Dell India. Buyers beware of such tactics by an entity who is stooping so low and indulging in such negative propaganda against other entity for their own means and benefits. The propaganda should be verifiable.
The above incident is true and I stand by it to testify.