A laptop with powerful configuration and touchscreen display
Overall User Rating (3.2 Out of 5 based on 17 ratings)
Overall: First thing is I didn't buy this laptop from Amazon. I bought it in Croma store (Bangalore) with some offers. It is a premium laptop with good configurations. But unfortunately the build/hardware quality is not good as it looks or as others reviews and the HP service is the worst. This is first time I'm rating a product negatively.
If anyone want to verify, my laptop details are below:
Product description: HP ENVY TouchSmart 15-j109tx Notebook PC (ENERGY STAR)
Product number: F6C57PA
Serial number: 5CG3480BC4
I have emails also for the issue I described below.
I bought this laptop 2 years before and hardly used around 30 days across the whole period (among more than 700 days) since I had office laptop which I used always for professional and personal purposes.
The next day after I bought this laptop, I started hearing a weird sound from the laptop hard disk. I took it to the HP authorized service center, they told it is hard disk issue and changed it.
within few days I got the same problem. again the hard disk got changed. One more time again changed, this is the third time.
Guess what, they have changed the hard disks from different brands each time between Seagate and WD hard disks. I had asked for laptop replacement and the great HP just ignored my request. shame of them, they could not replace a brand new laptop which had a load of problems. I have given up after fighting with them for a month as I had other important things to do.
At-least 10 times they dissembled and assembled the laptop within a month, before even I start using it. each time i had to reinstall windows 8.1 since all of sudden everything ran slow, which took 4 to 5 hours each time, must be patient enough.
I stopped using it unless it is necessary. one day I simply opened the laptop and the back panel just broken where the lid and the bottom are connected. What a cheap crap. I could not open the laptop lid now to use the laptop. Took it to service center and they quoted me minimum 7k approx & it can go up to 15k after opening up the laptop. couldn't(not sure, not worth) to afford it.
Now my laptop just sleeping with the waste items. it was not used at all. I regret to buy a costly HP laptop and I feel that I'm utterly cheated by a crap product. Whenever I see that laptop it reminds me that I should not even buy a pendrive from HP. just complete waste of money.
Can you possibly think a laptop costs nearly a lac rupees, brought me nothing other than irritation.
My suggestion would be, buy a laptop from other brands like lenova, acer, or whatever brands, they will solve the purpose. If you still want to buy HP products, my best wishes.