poor product! poorer customer support!
08 Nov 2014
Reviewed On: flipkart.com
Overall: A copy of my email to IBALL!
I needed to buy a phone in July ( 3 months ago). i went to a local store. He recommended this. it looked nice. I bought it. I figured that it didn't work. i could not scroll watsapp, i could not use playlists, videos froze the screen, all brands of memory cards were not supported. this fact is verified by the store guy by using different brands of cards. I returned it, unfortunately the store could only replace it and not give me another brand in exchange. the new phone also had issues. I figured i could not do much and made peace with it.
In exactly three months, the phone got switched of every time i disconnected it from the charger. it reached a point when it did not even switch on with the charger. when i examined the battery it had inflated from both sides. i was scared it might explode if i charged it anymore.
I called the closest service centre on a Wednesday. They said i could only come before two. i wonder why since its official timings are till 6.30. i guess everyone gets lazy. The next day no one answered any of the numbers. Finally on the third day they asked me to come and they would replace the battery. I went to this small dingy box in a dingy lane, which didn't have space for more than 10 people at a time. Most people [resent there had complaints regarding the battery. They asked me to submit the phone. I argued that just the battery needs to be replaced. They said ok submit the battery and come after a week. I could see atleast 200 batteries in a transparent box staring at me. i asked them to replace right away. they refused. i requested for a battery replacement. they refused. i begged that i was travelling in 4 days, to replace by then. they refused.
So i came back to Flipkart to buy a new phone!
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