WORST MOBILE EXPERIENCE WITH XOLO MOBILES
08 Nov 2014
Reviewed On: flipkart.com
Overall: Hi, this is Shashank Bhalerao. I recently bought a XOLO PLAY 8X 1200 mobile phone from a mobile dealer at Borivali on 3/10/14. The sole reason why I bought a Xolo mobile phone was because the company in promotion of this particular mobile handset had stated that it had a Octacore processor, and that its other features were far superior in comparison to mobiles in similar segment. The company however conveniently concealed that none of these features functioned effectively within anatomy of their mobile phones. On first time use the mobile started displaying issues such as fast battery discharge, mobile being hung up, failure to run pre installed apps.... Since being put to use the handset would require long hours of battery charging however, once being fully charged the battery would exhaust within 2 - 3 hours. Also, there was an extensive heating problem when used continuously for more than 10-15 minutes.
As these issues arose within first week of use, I immediately contacted their service center. But to further aggravate my plight, their service executive stated that it would take about 30 - 45 days to rectify the defect and that the mobile was required to be sent to their only service and repair center in India at Noida. Despite having spent crores of rupees on their brand promotion and marketing, the company did not find necessary to have one Repair and Service center in a metro like Mumbai, which has its largest customer base.