Good Phone, Worst Seller, Poor Lenovo Service
09 Feb 2014
Reviewed On: Amazon.in
Overall: Got the courier before expectation. was very happy, but could not hold it. courier looked perfect, but after removing the outer plastic packing, got the phone box inside which had a hole near upper left corner. The box seal was broken and the phone inside was hit just below the hole. Luckily it was the screen guard which protected the screen from getting damaged. It is clear that the seller was aware of the issue, but packed it and sent to me, as outer packing was not damaged.
Phone camera is not working perfectly. It is getting blurry images and videos with hazy lines sometimes.
Talking about the phone... It is awesome product with super value for money. Performance, looks, battery backup, usability, every thing is as mentioned and can beat almost all top phones in the market in performance.
I will suggest to avoid this seller, try somewhere else if planning for this phone. I have been fooled, lets see what is amazon upto for this issue. I will let everyone updated.
Updating my review....
Got problem of touch screen after two month of use. Upper half touch screen stopped working. So, went to Lenovo service centre on 28/03/14. they kept the phone and returned back to me on 17/04/14 with DOA (Replacement Certificate). I asked them to make the replacement. But I got shocked with their reply... they said, Since I purchased the phone through online shopping site, they wont replace the phone. I have DOA and the phone sealed in its box, was suggested to courier it to the seller so I did it. Called the seller for the status after a week and got a reply that since I have made online purchase and the seller is far from me, it will take time. Maybe 15 days to a month.
Friends, I did this shopping since there was 10% cash back and was a good offer. But what I got out of it, A defective phone with very poor service for online buyers. Paid shipping charge to amazon, then for replacement and don't know if there is some more left. Secondly, used the phone for less than two month and the phone is roaming from me to service centre and then to the seller and don't know where is it now for more than a month. I don't know when will the phone arrive to me.
Lesson is that, I will never do the same thing again and will ask every one to avoid it. One can go to any service centre of any brand and enquire for the service and DOA cases for online purchased items. Don't go after attractive price advertisements or other things. There will be no one to support after fooling you.
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