Powerful business minded laptop
Overall User Rating (3.7 Out of 5 based on 24 ratings)
Overall: I am having a particularly bad experience with this laptop and an even worse deal with Lenovo service system network.
I ordered this product directly from Lenovo. However from day one, the laptop kept having myriad problems of spontaneous reboots, blue screens and touchpad malfunction - the cursor would freeze and move erratically. It is possible that I got a defective piece, but I realised that getting a service request from Lenovo is a real ordeal!
Even after two months, the issues persists and tons of emails are exchanged to no avail. The technicians who are sent for house visits are barely competent. This company does not respect the customer. Lenovo is a Chinese company that took over IBM personal computer business in 2005 and has all the characteristics of ... well, a Chinese company!
The laptop's 'accutype' keyboard base bends and feels flimsy. It is not backlit. For a laptop of this price, you would expect higher build quality. The Dolby speaker system has very low volume and has a tinny sound.
I previously owned a Dell xps laptop and I realised that there is a world of difference in the way companies deal with their customers. Also, I miss the automatic software based system identification of Dell computers. For Lenovo, you have to repeat a million times a ten-digit serial number and still they will record it wrong. Their service program is good at shuttle managing customers between different email addresses and toll-free numbers. All of them are very polite in frustrating you!
When you are buying a laptop, one must keep in mind that somewhere down the line, one may need a repair or replacement of a part. So for that eventuality alone, please be warned: If you need any kind of service, do not buy this product.
Ah yes, one more thing. There was an offer of a free airtel 3g dongle if one purchased online. Well, that was a honey trap! Did I tell you about superfish? Google it, if you do not know. Maybe, that is the only thing that works well in this computer.