MICROMAX A COMPANY WITH NO VALUE FOR CUSTOMER
19 Jan 2014
Reviewed On: flipkart.com
Overall: MICROMAX - A COMPANY WITH NO VALUE FOR CUSTOMER SERVICE OR VERY POOR AFTER SALE SERVICE.
You may be a very clear when you will be reading this post completely.I purchased a handset of MICROMAX on 21st June 2013 IMEI NO 0911312401565756 & 0911312401565764.And within 10 days of purchase the handset had a problem of screen display meaning thereby COMPLETE WHITE SCREEN PERMANENTLY .I was neither able to call anybody nor even see who is calling me.
I went to MICROMAX service center In Meerut (Uttar pradesh) named Shree Jee communication and submitted my handset for repair in August .I kept on pursuing the service center since august. I was told that my handset could not be repaired in Meerut in want of some parts and is being sent to corporate center in Gurgaon & will have to wait. On 10th Oct 2014 when I approached the MICROMAX service center again I was told that I would be provided with new handset in lieu of the damaged one as the set could not be repaired. I will again have to wait for few more days. The service center now provided me with new Job sheet Number N04059409135420660 stating that its for the new handset I would get in lieu of the damaged one. All this duration I had been coordinating with the corporate Center in Gurgaon as well. My complaint Number quoted by them is MMX1810133284.In around September one of their Executive named Mr. Manish assured me of their services and said either my set would be repaired or would be replaced with a new one. Feeling helpless without any handset I even asked him if the same handset was not available I would be ready to pay the difference amount on the higher version on the same.
But you ALL may be surprised to hear that till date today on 9th Jan 2014 since August 2013 I have neither got my handset repaired or replaced .
You may be much more astonished to know that after waiting for so long and getting no response from MICROMAX I thought of taking support of law. Through an advocate I had sent a notice to MICROMAX and the MICROMAX service center in Meerut asking an update on my handset. Its almost a month now they have not reverted on the same.
Now after I underwent this all, I personally feel MICROMAX must have being doing the same to other customers as well. CHEATING ALL WITH FAKE PRODUCTS AND FAKE COMMITMENTS ON SERVICES .
Through this post I would like to ask you all for your advices on the same and beware you not to fall into the trap of fake commitments of MICROMAX in future through their products.
You may call me up on 09675501784 and may even listen to the entire conversations made between me & the MICROMAX service center in Meerut and Gurgaon .
My sincere advices for you all - DO NOT DUMP YOUR MONEY ON PRODUCTS THROUGH A COMPANY (MICROMAX) WHO DOES NOT HAVE VALUE OF CUSTOMERS & BELIEVES IN CHEATING THEM.
I hardly hope for any action from the company anymore. Find my money being been wasted but will try communicating & advising maximum people through my posts willing to purchase any product through this company
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