A dual SIM phone for seniors
Overall User Rating (3.4 Out of 5 based on 103 ratings)
Overall: The product was delivered well within time, thanks to Amazon's prompt service. Coming to the phone, i brought it in the month of July, for my Mom. She was happy to receive it owing to the ease in operations it provided her with - large key pad, clear & large fonts on the screen, wide, clear & bright screen, single button for torch & lock/unlock, SOS, easy SMS options, one button radio, & clarity of voice on making or receiving calls. Plus it had an SD card slot for additional storage needs. I was glad i brought this phone for her to make things easier.
Its been two months since i brought the phone now, all was working well until suddenly last week, the MIC stopped working & Mom was unable to hear what was being spoken on the other end whenever she made or received calls! She had to use the H-Free or Loudspeaker option to be able to hear anyone speak! Further, the Adapter of the charger stopped working all of a sudden & i had to buy another adapter to connect the USB cable of the phone for charging! So both these defects in the phone have left me pretty disappointed with the product, that too within just 2 months of purchase!! Don't know if i received a defective product or the phone quality itself is a little poor. Did anyone else have a similar experience with the phone?
Whatever the case, there is no Philips Service Centre in my city & i am having to give the phone away to a local repair shop now, for MIC repair apart from the additional cost i had to incur for buying a new adapter! I do not think that a 4000 bucks phone from a company like Philips will be that poor in quality! I cannot even return or replace the product with Amazon because its past time for the same. But i do hope that these kind of repairs do not crop up every now & then because then, buying this phone will prove to be a total loss for Mom & me! Looks like i got a defective or duplicate piece from Amazon! Hope they ensure & do a thorough quality check & a check for its originality before displaying them for sale on the site. As far as this purchase from Amazon is concerned, i am Disappointed customer. A great phone but didn't work good enough!