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To the Flipkart Team This is regarding my purchase of my Dell laptop and subsequent complaint regarding its faulty speakers. After registering a complaint about bad speakers and being assured of troubleshooting within 10:30AM of 22nd of July, I received a call by your technical team at around 7 in the evening. I don't know if they are being instructed to be rude to customers who complain or this particular gentleman (Danish) was an exception, I was bluntly and simply told that nothing could be done from their side as we had downloaded a third party application, namely Windows media player, and that it had corrupted the speakers- the most ridiculous reasoning I have ever heard, I being a software engineer myself. The gentleman simply refused to listen to any of my arguments that the speakers could be faulty beforehand. If this is what you have in the name of trouble shooting then I assure you that you have a long way to go in that domain. I am filing a case in consumer forum. This is not about the money I spent. I am appalled by the high handedness displayed by your technical team and their ridiculous idea of troubleshooting.
Ordered: June 14, 2014nReceived: June 15, 2014nPackaging: GreatnContents: Laptop, Charger, Windows 8.1 Recovery Disc, Manuals, Targus Bag (Freebie)nnUser: Mostly my wife (A Light User)nOther Contenders: Dell Vostro (exactly same config but with Ubuntu) & HP Pavilion 15-260TX (same config)nWhy did I choose this:n1> Amazing Flipkart offer - 10% discount + 10% cashback on Standard Chartered Cards. It cost me 29400/- instead of 36290/- (Savings: 6900/-)n2> Wife did not want a Pirated Windows 8.1, so Ubuntu was off the listn3> HP was 15.6", so bigger, heavier.n4> No VGA Port (instead a HDMI port) but my wife needs a VGA for Projectors, didn't want to put in more money for converter.n5> Finally, HP was offering AMD 2 GB Dedicated Graphics Card whereas Dell offered NVIDIA GeForce 2 GB Dedicated Graphics Card. Didn't want to compromise on Gaming abilitiesnnInitial Laptop Review-nnPros:n1> Great specs at the final discounted price.n2> Good old Windows to take care of all your official work without any hasslen3> Very light & compactn4> Handles multiple tasks welln5> 14" form factor is best for daily laptops in my opinion.n6> Video streaming & playback was without any lags (HD Videos)nnCons:n1> Looks are average. No curves, all squarish.n2> Plasticky body doesn't feel sturdyn3> HP was amazing in both these departmentsn4> Touchpad has integrated keys which are not 100% accurate alwaysnnI'll add in my gaming experience + first week review after a week.nnSummary: A good laptop for beginners like students or someone who already has a better config laptop. I'm mostly against Netbooks coz they compromise a lot on the performance, so this a great upgrade/replacement for one's sluggish netbook.nPick the HP 260TX lappie if you want to flaunt it in cafes/colleges.
Pls. note that the Dell is Selling faulty laptops in the Indian Market. Have purchased Dell Laptop. They have replaced the mother board 3 times. 4th time they had agreed that the refurbished laptop was sold as a new one. totally useless laptops....Beware.....
Poor product. Speakers have no power. Seems faulty. Monitor is faulty. Shown configuration at that price is great but hardware is compromised. If this is the case of Vostro what will be the case of Inspiron. There is always the possibility of getting junk products on buying online from unknown sellers, so i always buy from "WS Retail". But need not say only 85% positive feedback raises questions even on their quality delivered.
i have been using this lap for weeks, quite good in performance. but design was looking like free laptop providing by the government( amma lap ).
research. compare. buy.
