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Hitachi RAU518HWDS 1.5 Ton 5 Star Split AC
PERMANENTLY DISCONTINUED
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User Reviews for Hitachi RAU518HWDS 1.5 Ton 5 Star Split AC

Product Details
OVERALL RATING 4.1 /5 BASED ON 4,104 RATINGS
RATING DISTRIBUTION
  • 5 ★
    2,178
  • 4 ★
    1,023
  • 3 ★
    367
  • 2 ★
    138
  • 1 ★
    398
Hitachi RAU518HWDS 1.5 Ton 5 Star Split AC
PERMANENTLY DISCONTINUED
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994 User Review(s)
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★★★★★
★★★★★
Very Noisy Outdoor Unit

Called Hitachi customer two times. 1. Auto complaint booking- Never received a service request. 2. Contacted the support person, they informed that you will receive a service request ID on registered mobile and verified my registered mobile number. But never received a SR number. No one has turned up so far in 3 weeks. Will not recommend Hitachi to anyone. Go for other brand with better service.

102 users found this review helpful helpful?
★★★★★
★★★★★
Horrible Installation

1. The "free" installation actually cost Rs. 750 because the Hitachi people in Indore forced me to buy a stand from them for Rs. 750 that is available in the market for Rs. 250. 2. The people who came to install dug a whole in the wall triple the required size which later I had to get closed from another person. 3. The insulation of the AC pipes was cut short by the Hitachi "engineer". That left a 6 inch gap on the both the pipes on the outdoor unit side. That reduced cooling. Later I bought extra insulation from the market to cover the pipes fully. 4. The remote stand was not installed by them on the wall. They were in a hurry!!! 5. I have decided never to call Hitachi people from Indore for anything regarding this AC now. 6. The product itself is not so perfect. Both indoor and outdoor units make a lot of noise. 7. The remote looks and feels cheap. 8. Cooling is moderate. Takes time to cool even my small room.

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96 users found this review helpful helpful?
★★★★★
★★★★★
Hitachi 3 Star AC

Logistics : Delivery experience 5/5, no other online commerce site can beat flipkart here if the product is fulfilled by WS Retail. Perfectly packed and delivered without any hassles at lightning pace. Product : I already have a Hitachi 5 star A/C which I have been using for 3 years now, I haven't had any issues, so the brand is very reliable. Even with this one so far I haven't had any complaints, it's quiet and does the job well. I have added a VG 400 V Guard stabilizer to protect from any voltage fluctuations - Stabilizer is a must to safeguard your appliance. Installation by Hitachi : This is where I had to rate low (I wanted to rate this 3 but 3 star reviews don't show up in search by default, you have to click on show ALL, I want the buying community to read this review, I didn't invest time to explain the whole process so Flipkart can conveniently keep my review under the rug ) since it would be unfair if I just rate a product with based on delivery experience, the product was delivered on May 26 and Hitachi installed it on May 6 after multiple visits to my house. First visit from Hitachi - Technician says, outdoor unit for this model is a bit noisy (it's not noisy or super quiet, it's acceptable), yes you guessed it right, Hitachi technician came for installation said that, surprising they don't even back their products. They analysed the hole allotted for A/C in our apartment and said the bore was not good enough, so it needs other technicians to fix the bore, they might charge 2000 rupees or more to increase the bore diameter and left. Second visit : Technicians that visited were not informed that this is for new installation, so they were caught by surprise and left since they don't not specialize in installation. I called flipkart in the middle and raised a concern about additional charges, I had to talk to a supervisor since the customer rep that I initially talked to couldn't understand or comprehend the problem or provide a better resolution. Supervisor seemed like a sensible person, he assured that there won't be any additional charges, flipkart scores better again for service here. Third Visit : Supervisors or other technicians from Hitachi visited and they assured that charges would be standard - installation (501 flipkart offer) + brackets (900) and left without doing any work. Fourth/Final Visit : A/C was installed and it's is working fine now. Charges 1800 Rupees (501 + 900 + 400 (to increase the bore diameter)). My sister switched off the A/C after the demo and water started leaking from the indoor unit, the technicians immediately fixed it, now it's all good. But let the A/C run and switch off to verify all looks good before you bid bye to Hitachi technician. As you can see here, you don't want to call/deal with them again. It's not that exciting. If Flipkart can work with Hitachi and ensure smooth installation, one can buy with confidence. Again this is just one off incident and it took 6 days more than the promised installation date of 29 May, which is not bad but I don't want people visiting my flat multiple times. General comment - product demo/installation - technicians need to address who they are and why they are visiting while they visit, we cannot assume someone to be a Hitachi tech based on their uniform. This is basic, another thing that makes people feel comfortable to let that person in.

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88 users found this review helpful helpful?
★★★★★
★★★★★
Wonderful Performance.

Nice looking AC with wonderful performance, it can cool 150 sqft room in 10 minutes, very less noise.nInstallation done for free of cost by Hitachi, note: please contact Hitachi for Installation and check for any offers available.

44 users found this review helpful helpful?
★★★★★
★★★★★
Copper Coil with Aluminium fins Value for Money

Good AC for this price with Copper coil. You dont find AC in this price with copper Coil. Product Quality is good. Installation quality given by Engineer 3\5(on monitoring).Got it with Free installation Offer, but Engineers not aware of the Offer. They try to charge you.(550/-)nnPros:nLow Noise(Acceptable indoor Noise.very low in outdoor unit).quick CoolingnPrompt delivery. nPrompt installation appointment.nnCons:nDemo given by same installation engineer, he was not aware of most of the feature and functionality available.nnCharges:nOut door unit stand fixing: 250/-nWater Drain tube - 275/-nnBuy outdoor Unit stand yourself in the market around 350/-. if they provide they will charge you 700-900/-

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40 users found this review helpful helpful?
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