Customer orders Rs 50,999 Apple Watch, gets a counterfeit instead

  • A customer purchased an Apple Watch Series 7 smartwatch from Amazon India and received a Chinese counterfeit
  • Amazon confirmed that the product is counterfeit and apologised for the inconvenience caused.
  • The e-commerce giant said it will refund the amount paid and will also offer a Rs 1,000 Amazon voucher.

An Amazon India customer was unfortunate enough to receive a counterfeit product from the e-commerce giant. The customer had purchased an expensive product, an Apple Watch Series 7 priced at Rs 50,999, to be precise, and received a Chinese counterfeit instead. Fortunately, she had recorded the package being unwrapped and unboxed, so there is video evidence of the package containing counterfeit material. This, of course, isn’t the first time we’ve heard of such an incident — although rare, these things do happen from time to time.

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The unlucky customer took to Twitter to post about the entire experience. She ordered the Apple Watch Series 7 GPS + Cellular model from Amazon India and paid Rs 50,999 for it. After receiving the product, the customer unboxed the package only to find a counterfeit Chinese smartwatch. The Apple Watch replica had thick bezels as well as a scratched back. Though the package looked like that of an Apple Watch, the charging cable inside was clearly not one that Apple provides officially. She was able to record the whole experience on video, and it can be seen that the product is actually fake.

The customer then contacted the Amazon customer care centre and asked for a return. She was told to get a job sheet from an authorised Apple service centre stating that the product was not genuine. After receiving the job sheet, the customer contacted customer care again and was told that a return has been placed. However, the Amazon India app did not show the same status, so she contacted customer care again. However, when she was told that the matter will be handled by the Amazon Social Media team.

The Amazon India team on Twitter said that they’d need 3-5 business days to investigate the matter. A few days later, the customer received an email from Amazon stating that they cannot initiate a refund or provide a replacement. However, the company later decided to give a refund to the consumer, ending her ordeal.

Following this incident, an Amazon spokesperson told 91mobiles that the customer will be refunded the entire Rs 50,999 amount that was paid for the Apple Watch. Additionally, the company will also be giving her an Amazon Gift card worth Rs 1,000 as a goodwill gesture.

According to the customer, the seller of the fake Apple Watch Series 7 was Appario Retail.