How to recharge FASTag, check balance, apply for refunds, and more such questions answered

FASTag: Before going out on a trip via your private vehicle, make sure that the FASTag has enough balance. Tags with low/ no balance are equal to vehicles with no FASTag. You may end up paying double the tax at the toll plazas. FASTag is an electronic toll collection chip that has been made mandatory for all travelling through national highways in India. This is said to eliminate the long queues and traffic snarls at the toll plaza with fast and easy payments through FASTag. When a car or any other vehicle installed with FASTag crosses a national highway, the toll amount (if, any) is automatically deducted from the linked bank account or prepaid wallet. You don’t have to pay the cash in toll. Read on to find out how to check FASTag balance, recharge FASTag, and buy one if don’t have it yet.

How to get FASTag

You can buy FASTag across leading banks in India, including SBI, HDFC, ICICI, and more. You can also apply for FASTag via Paytm and Airtel Payments Bank, points of sale locations, and Road Transport Authority offices. The government is also expanding the sale of FASTag through dealers, agents, fuel stations, commercial centres, and more. While FASTags are bank neutral, it’s recommended that customers should get the electronic toll collection chip from the bank where they have their account for hassle-free payment. FASTag once activated from one bank cannot be used with the account of another bank.

FASTag Bank list

  • SBI
  • HDFC
  • ICICI
  • Axis Bank
  • IDFC bank
  • Karur Vyasa Bank
  • EQUITAS Small Finance Bank
  • Paytm Payments Bank Ltd
  • Kotak Mahindra Bank
  • Syndicate Bank
  • Federal Bank
  • South Indian Bank
  • Punjab National Bank
  • Punjab & Maharashtra Co-op Bank
  • Saraswat Bank
  • Fino Payments Bank
  • City Union Bank
  • Bank of Baroda
  • Indusind Bank
  • Yes Bank
  • Union Bank
  • Nagpur Nagarik Sahakari Bank Ltd

You can apply for SBI FASTag, HDFC FASTag, ICICI FASTag, or FASTag of any other bank online through their respective websites or offline by visiting the branch.

Documents required for FASTag

Banks would ask you for your KYC (Know Your Customer) documentation and a copy of your vehicle’s Registration Certificate (RC). You can activate the FASTag from the MyFASTag app, which is available for download for both Android mobile phones and iPhones via Google Play Store and App Store respectively.

How to install FASTag

The FASTag installation is pretty easy. Carefully remove the layer that holds the adhesive and paste it anywhere on the windscreen of your car where it’s clearly visible.

How to recharge FASTag online

FASTag linked to a savings account doesn’t require a recharge. The amount will automatically be deducted from the account after the balance goes below a predefined threshold. Once the car crosses the toll plaza, the owner will get an SMS alert when the amount is deducted.

  • However, you need to recharge FASTag if it’s linked to a prepaid account like wallet or credit card.
  • This can be done through various channels such as payment through cheque or through UPI/debit card/ credit card/ NEFT/ Net Banking.
  • FASTag recharge through UPI apps such as Paytm and Google Pay are probably the easiest.
  • Just login to these apps and look for FASTag. Now, select the issuing bank –> enter your Vehicle Number/Vehicle Registration Number –> proceed to enter the recharge amount –> complete the payment.

How to check FASTag balance online/ offline

  • FASTag balance can be checked online via the MyFASTag app.
  • For that, you have to be a prepaid FASTag customer and have registered your mobile number with the prepaid wallet of the National Highways Authority of India (NHAI).
  • You can also check the balance by giving a missed call to the toll-free number: +91-8884333331.

Users who have linked their FASTag to prepaid wallets like Paytm can check the balance through wallet apps. Paytm users can head to the app’s Account Balance and History section to check FASTag balance. Additionally, banks have a dedicated page on their website/ app to check the balance. 

SBI FASTag balance check

SBI FASTag account holders can check balance via https://fastag.onlinesbi.com/ webpage. Login with your details. This will take you to the page consisting of your account details and the FASTag balance.

HDFC FASTag balance check

If you’ve HDFC FASTag, open https://v1.hdfcbank.com/htdocs/common/fastag/index.html on your web browser and choose ‘Account Type’. Now, log in with your FASTag account details to check the balance.

ICICI FASTag balance check

ICICI bank users can login with their details on this page: https://www.icicibank.com/Personal-Banking/cards/prepaid/fastag/index.page to check their FASTag balance.

Other banks such as Axis and Federal also allow users to check FASTag balance online using similar mechanisms.

FAQs

How to check FASTag status

FASTag has a dedicated portal: https://www.npci.org.in/what-we-do/netc-fastag/check-your-netc-fastag-status, where you can check its status. Open the link on your browser and enter your vehicle registration number or NETC FASTag ID, followed by Captcha code. Now, hit ‘Check Status’. The FASTag portal will tell you whether the chip is active or not. The portal can also be used to request for NETC FASTag, look for approved tag suppliers, guidelines, and other details.

What is FASTag customer care number?

Each FASTag issuer has its separate contact number. Click here to know the customer care number of your FASTag. You can also dial 1800-102-6480 for more details. 

How to apply for refunds for incorrect FASTag transaction

FASTag management system auto-detect the incorrect FASTag transaction and generate refunds within 3-7 days. In case, you haven’t received the refund yet, contact the customer care number of the authority that has issued you the FASTag.