How to check FASTag Balance via SMS, Paytm, Bank and more

Before going on a long trip via your private vehicle, ensure that the FASTag has enough balance. FASTag is a mandatory electronic toll collection chip for those using national highways in India, aiming to streamline toll payments. When your vehicle with FASTag crosses a national highway toll plaza, the toll amount is automatically deducted from the linked bank account or prepaid wallet, eliminating the need for cash transactions and resultant long queues. Read on to find out how to check the FASTag balance to avoid paying double the toll charge as a penalty for not maintaining sufficient FASTag balance.

How to check FASTag Balance through Bank Website

ICICI FASTag balance check

Step 1: Open the ICICI iMobile Pay app on your phone.

ICICI appUsers can alternatively log in to this page on the web:
https://www.icicibank.com/Personal-Banking/cards/prepaid/fastag/index.page

Step 2: Go to the Bill Payment and FASTag category.
ICICI FASTag

Step 3: Click on the ICICI FASTag option.
FASTag BalanceStep 4: You will see the balance mentioned in the following screen.

SBI FASTag balance check

SBI FASTag account holders can check balance via https://fastag.onlinesbi.com/ webpage. Login with your details. This will take you to the page consisting of your account details and the FASTag balance.

HDFC FASTag balance check

Other banks such as Axis and Federal also allow users to check FASTag balance online using similar mechanisms.

FASTag Bank list

  • SBI
  • HDFC
  • ICICI
  • Axis Bank
  • IDFC bank
  • Karur Vyasa Bank
  • EQUITAS Small Finance Bank
  • Paytm Payments Bank Ltd
  • Kotak Mahindra Bank
  • Syndicate Bank
  • Federal Bank
  • South Indian Bank
  • Punjab National Bank
  • Punjab & Maharashtra Co-op Bank
  • Saraswat Bank
  • Fino Payments Bank
  • City Union Bank
  • Bank of Baroda
  • Indusind Bank
  • Yes Bank
  • Union Bank
  • Nagpur Nagarik Sahakari Bank Ltd

How to check FASTag Balance through Digital payment apps

Users who have linked their FASTag to prepaid wallets like Paytm can check their balance through wallet apps.

Step 1: Open the Paytm app

Paytm

Step 2: On the main screen, tap on Balance & History.

Paytm balance check FASTag

Step 3: In this Account Balance and History section, tap on Paytm Wallet Balance and that is your FASTag balance too since FASTag payments (in this case) will be deducted from Paytm Wallet.

How to check FASTag Balance through SMS

At the time of registering for a FASTag account, you will be entering a mobile number. This will be your registered mobile number.

FASTag SMS

So the next time, a toll is deducted from your FASTag account, you will receive an SMS of the transaction along with the remaining balance on your registered mobile number.

You just have to check that message in the messaging app on your phone to know the FASTag balance.

How to Check FASTag Balance with Vehicle Number

Step 1: Open the My FASTag app on your mobile phone.

My FASTag
Step 2: Login into the app with your credentials

Step 3: You will have to enter your vehicle number next.

Step 4: Now you will be able to see your FASTag balance linked to your vehicle number.

FASTag Customer Care Helpline

Following are the FASTag customer care numbers from its issuing banks (in alphabetic order):
BankCustomer Care Number
Airtel Payments Bank400/8800-688-006
Allahabad Bank1800-258-6680
AU Small Finance Bank1800-258-7300
Axis Bank Ltd1860-419-8585
Bank of Baroda1800-103-4568
Canara Bank1800-103-3568
City Union Bank Ltd1800-258-7200
Equitas Small Finance Bank1800-103-1222
Federal Bank1800-266-9520
FINO Payments Bank022-6868-1414
HDFC Bank1800-120-1243
ICICI Bank1800-210-0104
IDBI Bank1800-266-1962
IDFC First Bank1800-266-9970
IndusInd Bank1860-210-8887
Karur Vysya Bank1800-102-1916
Kotak Mahindra Bank18-602-666-888
Nagpur Nagarik Sahakari Bank1800-266-7183
PAYTM Bank1800-120-4210
Punjab Maharashtra BankNA
Punjab National Bank1800-419-6610
Saraswat Bank1800-229-999/1800-266-5555
South Indian Bank1800-425-1809
State Bank of India1800-110-018
Syndicate Bank1800-3011-3333
Union Bank of India1800-258-6400
YES BANK1800-3000-1113

You can also dial 1800-102-6480 for more details.

FAQs

How can I check my FASTag status?

FASTag has a dedicated portal: https://www.npci.org.in/what-we-do/netc-fastag/check-your-netc-fastag-status, where you can check its status. Open the link on your browser and enter your vehicle registration number or NETC FASTag ID, followed by Captcha code. Now, hit ‘Check Status’. The FASTag portal will tell you whether the chip is active or not. The portal can also be used to request for NETC FASTag, look for approved tag suppliers, guidelines, and other details.

How can I apply for refunds for incorrect FASTag transaction?

FASTag management system auto-detect the incorrect FASTag transaction and generate refunds within 3-7 days. In case, you haven’t received the refund yet, contact the customer care number of the authority that has issued you the FASTag.

How can I check FASTag balance through missed call?

You can also check the balance by giving a missed call to the toll-free number: +91-8884333331.