Nothing Phone (1) issues: design flaw, replacement error reported by users [Update]

Published On: July 27, 2022

Highlights

Nothing Phone (1)’s first public sale went live on July 21st at 7 pm.
Nothing Phone (1) owners are complaining about flaws in the design of the unit they received.
The users are also unable to place a replacement request for the faulty unit.

Update: Nothing in a statement to 91mobiles said, “We’re aware that a handful of our early customers were impacted, the scale of which is very low. Our standards are very high and this is not the experience we want any user to have. We apologise for any inconvenience caused. We are working hard to address all issues and the recent software update has helped recalibrate the display effect.”

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Additionally, the company also provided a statement on the green tinting issue that has affected a few early users. “All OLED screens are susceptible to green tinting when the brightness level is set too low – this is not exclusive to Phone (1). We have encouraged affected users to contact our Customer Support team and a replacement has been provided.”

Original story follows…

Last week, Nothing Phone (1)‘s first public sale went live where excited buyers were able to place an order without any requirement for a pre-order pass. While some users saw long shipment days, few quickly got their hands on the unit. Soon after, users started complaining about flaws in the unit design they received and issues with requesting a replacement for the same. Previously, we saw users complaining about the green tint on the screen, and a black dot near the punch hole witnessed on the Nothing Phone (1)’s display. Now, the company has to deal with new troubles in the design on the Nothing Phone (1)’s rear panel.

Nothing Phone (1) design issues

Quality issue in NOTHING PHONE 1, the wire tape just above the nothing brand is misplaced its identical and looks weird. Also the flash placement is up side down… not placed in symmetrical way!! I guess more QC issues will be visible soon 🤦🏻‍♂️ pic.twitter.com/9glNHKlPj2
— Saaquib Neyazi (@saaquib_neyazi) July 24, 2022

A user reported an issue on Twitter, citing an identical flaw in the design. Meanwhile, we also ordered a Nothing Phone (1) black colour variant and, after unboxing the Phone (1), saw a flaw in the design. In both cases, the unique rear design of Nothing Phone (1) has an alignment issue with the wire tape. On requesting a replacement request, we witnessed an issue while proceeding with the same, with Flipkart reporting an error in taking a return/replacement request. Taking matters to Twitter, we addressed the issue to Flipkart and Nothing.

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Flipkart support – (in reply to the complaint) – said: “Thank you for reaching out to us via DM and sharing the requested order ID. We certainly understand your concern here. Please be assured that the team is actively working towards resolving your issue. We’ll be contacting you to address this further.” The company is yet to respond regarding this matter, and we’re still waiting for a reply.

Another user on Twitter has a complaint that they opted for a replacement for a Nothing Phone (1), and the company shipped a damaged Nothing Phone (1) to them as a replacement.

So, my @nothing Phone 1 replacement unit arrived yesterday. Looks like I need to return this too. pic.twitter.com/V3WjSZxjes
— ARpiT (@therational_pi) July 26, 2022