POCO F1 users asked to return phone to Xiaomi over touchscreen issues after update

“Some POCO F1 units are facing screen freezing, ghost touch, and touch lags after the MIUI stable update, the company says”

POCO F1 (review) recently received the MIUI stable update that has apparently caused touchscreen issues on the handset. To evaluate these issues, Xiaomi is now asking affected POCO F1 users to hand over their units to the company; it is not yet clear if the brand will be providing these customers with a replacement unit for the time being, though that can be expected. The touchscreen issues after the botched software update include screen freezing, ghost touch, and touch lags. It seems not all POCO F1 units are affected by these touchscreen bugs and it could not be determined at the time of writing how many units in India are affected.

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The request for submitting the affected POCO F1 units for assessment comes from Pocophone’s Global Head Alvin Tse. In his tweets, Tse says Xiaomi needs to collect some devices in order to conduct some tests. Those willing to send in their handsets are required to email him their user ID, contact information, description of the issue their unit is facing, videos or screenshots showing the problem in action, and the Feedback ID. Xiaomi representatives will reach out to select users via email and pick up the device for the tests.

The touchscreen issues POCO F1 is facing after the botched update will definitely hamper the user experience of the device. Screen freezing would mean the actions the user performs on the handset will not appear on the display, which will be stuck on one frame. Ghost touch will give the affected smartphone phantom inputs — the handset will receive inputs on the touchscreen even when the user is not tapping anywhere on the display panel. As for touch lags, it will mean a delay in processing inputs — the user’s taps on the screen will not be registered for several seconds. Nonetheless, it seems Xiaomi (the Pocophone brand rather) is working on figuring out what causes these bugs and how to resolve them, so we can expect a fix in a few weeks.

In a statement, the company said, “At Xiaomi, customer experience is of utmost importance. As a standard practice, Xiaomi collects samples across the entire portfolio for bugs/ issues that our users have reported. The feedback collection starts at the service centre level, after which samples are further analysed to improve/ correct any existing issues. The POCO team is determined to continually improve the user experience on POCO F1, and this exercise is a part of regular quality practice.”

POCO F1 was launched last year as a mid-range smartphone with a flagship processor, the Snapdragon 845. It quickly gained traction in the market thanks to its aggressive pricing, which has only continued to drop over the past few months. However, the fate of the POCO F1 successor seems uncertain as the brand has not revealed if and when it will launch a second-generation model. Moreover, Xiaomi is launching the Redmi K20 and Redmi K20 Pro in India next week as its budget flagship smartphones. Nonetheless, 91mobiles has heard from industry sources that the POCO brand is not being scrapped as of now and the company is still evaluating its future.

Key Specs

Qualcomm Snapdragon 845 | 6 GBProcessor
6.18 inches (15.7 cm) Display
12 MP + 5 MPRear camera
20 MPSelfie camera
4000 mAh Battery
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POCO F1 Price
Rs. 11,999
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Rs. 13,799
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