Not a defect: Samsung clarifies on Galaxy S23 Ultra screen blemish issue

Published On: February 23, 2023

Highlights

Samsung Galaxy S23 Ultra buyers have reported about a dampened area on the screen
The company has now attempted to assure users by saying it is not a defect
The smartphone is priced onward of Rs 1,24,999 in India

After a host of user reports citing a screen blemish on Samsung’s newest, most expensive flagship smartphone, the Galaxy S23 Ultra, Samsung has come out in defence of its premium smartphone. In a tweeted response, the company has now seemed to suggest that the ‘blemish’ that users are seeing on the phone is, in fact, not a defect — but a factor of its manufacturing process. The update comes within the first month of the smartphone being unveiled globally, and could well become a bone of contention for the Korean electronics major.

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What the screen blemish on Galaxy S23 Ultra is, and what you can do

The screen blemish in question becomes visible only if you shine a very bright light source on the smartphone. In this case, a dampened circle, or a blemish, can be seen beneath the top glass layer of the Galaxy S23 Ultra display. This led to concerned users flagging the error, and soon, it turned out that these blemishes were not isolated incidents but is there in many devices.

#S23Ultra either has some serious quality control issues with the first batch of phones, or Im just the most unlucky person. These are 2 different phones, both with the same issue, with my second one actually being worse.
Was the glass not bonded correctly or what?! @SamsungUK pic.twitter.com/7F9ZlmINN3
— MF (@Orange_Scooter) February 14, 2023

Samsung has now attempted to alleviate concerns by saying that the blemish is a factor of the company’s screen lamination process — a manufacturing technique where all the layers of the smartphone’s screen are bound together, to ensure that there are no air gaps between them. As a result of the tight display ‘packing’ process, the blemish is a bystanding factor, and cannot be undone. Samsung also added that this does not mean that the phones are faulty, and the display should work fine and the blemish should not affect the usage of the Galaxy S23 Ultra in any way.

If you shine a strong light on the display, some parts may appear to be squashed/pressed, this happens because of the pressing process for waterproofing and dustproofing. This is not a product defect. Everything is fine with your phone. ^DT 2/2
— Samsung UK (@SamsungUK) February 16, 2023