Samsung Galaxy Tab S5e losing Wi-Fi connection when held in landscape mode, users claim

“The only workaround, at the moment, seems to be holding the tablet the other way around or holding it vertically”

Samsung announced the mid-range Galaxy Tab S5e tablet back in February. The tablet comes with a 10.5-inch Super AMOLED display with a screen-to-body ratio of 81.1 percent and is powered by the Qualcomm Snapdragon 670 SoC. Now, months after the launch, users have started reporting that the tablet seems to be dropping the Wi-Fi signal when the top-left corner is touched. Some Galaxy Tab S5e users are claiming the tablet completely loses the Wi-Fi signal when the top left corner (in landscape mode) is obstructed, which is odd.

View this post on Instagram

Confirmed. Second S5e tablet same problem. As soon as my hand covers that corner the wifi drops out. Tablet has a major design flaw. @samsungmobile @samsungmobileusa @samsungus @sammobileofficial @techcrunch @bestbuy #galaxytabs5e @foxnews

A post shared by David Waner (@davidwaner) on

However, SamMobile claims the connection doesn’t drop entirely; instead, they noticed a 50 percent dip in signal strength, which is still enough to affect the connectivity especially during gaming sessions or while streaming content online. Though users who have contacted Samsung about the issue received a replacement unit in a short span, the component position isn’t something that can be changed or can be fixed with an OTA update, meaning the issue will prevail no matter what. The only workaround, at the moment, seems to be holding the tablet the other way around while using it horizontally or holding it vertically.

To recall, the Samsung Galaxy Tab S5e packs in four AKG-branded speakers, placed on the four corners. It runs on Android 9.0 Pie with the latest One UI coupled with 4GB or 6GB of RAM, and 64GB or 128GB of native storage. A 7,040mAh battery fuels the tablet. In terms of optics, the tablet features a 13-megapixel rear camera and a 5MP front-facing camera for video chats. Connectivity options include WiFi 802.11 ac MIMO, Wi-Fi Direct, Bluetooth 5, GPS, GLONASS, USB 3.1 Type-C, and POGO pin.