Samsung launches WhatsApp service to offer contact-less customer support

This comes as a move to further strengthen its contactless customer service in the country.

Highlights
  • Consumers will have to send a message to Samsung’s WhatsApp support number 1800-5-SAMSUNG (1800-5-7267864) to register for the service
  • Samsung WhatsApp support will be available from 9am to 6pm, on all days

Samsung India has started offering custom support through WhatsApp to offer resolution to queries of customers. This comes as a move to further strengthen its contactless customer service offerings in the country. To start a conversation on WhatsApp, consumers will have to send a message to Samsung’s WhatsApp support number 1800-5-SAMSUNG (1800-5-7267864) to register for the service. The service will be available from 9 am to 6 pm, on all days.

Samsung WhatsApp support

Samsung says that customers can get technical support for any Samsung product, get information about service centre locations, the status of a repair, new offers, and also request demo and installation of Samsung products. In addition to the WhatsApp support, consumers can also opt for remote support, live chat, technical assistance through the call centre or check do-it-yourself videos on Samsung website or on YouTube.

Sunil Cutinha, Vice President, Customer Service, Samsung India, said, “At Samsung, consumers are at the heart of everything we do, and we are committed to offering them with a customer-first care experience through best-in-class services. WhatsApp support is another step we have taken to provide contactless service options to our consumers, especially in the current situation. We are confident that this will help us deepen our consumer connect while providing greater convenience to them. We are hopeful our consumers will utilise the WhatsApp support service to ensure they stay home and stay safe.”