- WhatsApp re-assures that it cannot read or listen to private users’ conversations
- The company also guarantees that it doesn’t keep any logs or share contact lists with Facebook
- Users will be shown the new policy features in status and given their own time to understand and accept the terms
The blog post states that the company has reviewed weeks of feedback and also spent virtual time with users from several countries. It has learnt that the users were concerned that WhatsApp would listen or read people’s private conversations, and share private data with Facebook. However, that’s not what WhatsApp will be doing and it has communicated this better with Status updates that can be seen by all users. It also plans on including more information within WhatsApp that people can access anytime.
The company also elaborated how chats with businesses on WhatsApp work, and how it makes money. Basically, WhatsApp will charge the business a fee to provide customer service on the app. Some of these businesses would also include Facebook connectivity so as to cross manage inventory across the two apps. All of the information is provided directly on WhatsApp allowing users to choose if they want to chat with a business.