Voltas Classic 185 Cya 1.5 Ton 5 Star Split AC

Bought the product recently and it was delivered promptly as promised. But the sales team in Flipkart booked the installation which did not happen as per the date in the SMS. When we called them, they kept putting off the date again and again. Finally we had to call Voltas directly and book an installation as they could not find any thing in our name (despite having an order number for installation).nInstallation was also a chore as they charged us over four thousand rupees for a shoddy job and did not even show us the working product. nMy view - Buy the product but not from Flipkart.

Bought it in June 2014 last year from local retailer. Price was good. So was delivery and installation. The AC is quite powerful and cools a large 180-200 sft room very quickly. nnBought it again from flipkart in April for another room. It was delivered in 2 days as promised. Installation team came 2 days later which was not good. However the worst was when Voltas installation team installed the product and found that it was not cooling at all.nnThey declared after some checking that there was a damage/ leak somewhere and all the gas had leaked out. Instead of getting it repaired (no one wants a defective brand new product) I thought I will return it under flipkart advantage. nnTurned out that flipkart advantage program is not working at all. After several emails and calls, all I have been able to get are a series of mails promising action by a certain date or time. Those dates are getting revised and pushed further and further away.nnFlipkart on its own is not bothering to call us to tell us anything and when we call they have nothing concrete to tell. I have offered them to either replace or refund - their choice! But so far they haven't found time for either.nnMy local retailer had warned me that he will serve me quickly in case of product problem but online retailers may not. I had to trust a large corporate over a local known person. So I am paying now. Let's see. If someone actually looks into my problem and does something positive about it I might be tempted to revise my opinion. Till then, both Voltas and Flipkart are in my "NO BUY" list.