Dell Inspiron 15 3542 (3542581TB2S) Laptop (Core i5 4th Gen/8 GB/1 TB/Windows 8 1/2 GB)

There were major hanging issues and Windows would't load after activation.nnI had to perforce fix the issue myself.nnI had asked for a replacement, but WS Retail simply rejected the request. Imagibe paying up almost Rs half lakh and there is such callousness on part of these vendors.nnShame on Flipkart! This is the last time I am buyng from you guys.

This is not a review against Flipkart but against Dell. I have high regards for Flipkart and it's return policy and most importantly it's customer satisfaction. But the following incident made me look with disgust towards the so-celebrated company, Dell.nnJust after buying a laptop worth 35k+, I lodged a complaint regarding a problem with the hardware, i.e. the touchpad and keyboard and also a problem of the laptop heating up quite frequently. On being asked to format the computer, I did so thrice, yet the problem did not end. Only after one whole month, and that too after numerous mails later a mechanic was sent to repair the touchpad and cooling fan. Yet, the problem did not stop. He, on calling up a few of his managers found that the problem seemed to be with most of Dell's computer.nnHowever, that evening I was only told by an arrogant mister from the customer care that the problem was with my operating system (not to mention this is currently the 3rd OS, one being windows 8.1 and the two win 7 pro). He could not explain the problem that was being faced by most, even with the computers of the representatives themselves, as claimed by the mechanic. Now I am stuck with a NEW machine that does not work properly, and with hardly any option but to visit the customer's court.