HP ENVY 15-J001TX (D9H44PA) Laptop (Core i7 4th Gen/8 GB/1 TB/Windows 8/2 GB)

Bought this laptop in August.nnFlipkart was as usual swift with their delivery and support, but HP customer support is a whole different ball game. My initial choice was a Dell with a similar configuration but 3rd gen i7, which was ok but the product was out of stock so I started looking at options and found this laptop. The laptop itself is beautiful, pretty much a copy of the mac with an added touchscreen and runs on windows 8.nnThe trouble started even before buying the laptop. There was a student offer going on which was offering a 6000 rs HP carepaq of extended 2 years warranty + 4000 rs gift free from HP which led me to be very interested in this product.nnTo confirm this i called the HP customer care, and lo n behold, they didnt even have any information on such a model much less the student offer attached to it, so their supervisor took my contact details and email address to get back to me after finding the necessary information. He never got back.nnSo i directed my query to Flipkart and they were prompt with their response telling me they had exclusively launched this laptop in India in partnership with HP and the offer was very well valid. So i went ahead with my purchase.nnAfter this the laptop became available on the HP website too with the same offer attached, which i thought was a relief.nnAfter receiving the laptop, sending HP the necessary documents with the barcode cutout etc i received an email from HP saying my claim was rejected as the model number was invalid. The HP customer support asked me to email their manager who handles the claims. No reply from her till today (its been 2 months).nnAgain Flipkart came to my rescue, i forwarded my complaint to them and within 2-3 days i recieved an email from HP validating my claim and saying that my carepaq and gift should reach within 30 days. this was first week of september. nnIts 15/10 today and i still havent recieved my carepaq, although a few days back i did recieve the gift (printer) that i had chosen. Today i spoke to the HP customer support where the IVR directed me to the carepaq customer support who informed me they cannot help me in any way and my only way is to email HP at a particular email address for redemption support. (they are not exactly polite when you tell them you have a problem and HP has never replied to my emails in the past 2 months)nnNow, sadly, the thought that i should've waited and gone for a DELL or even an ACER will nag me for the next 2-3 years that i will spend with this laptop.nnDon't get me wrong, the laptop is pretty awesome, but whats the point of buying something worth 80k when the customer support doesn't even treat you like you're worth 8 bucks?nnMy rating for the laptop would be 4 (only because it heats up a bit in heavy use)nnMy rating for flipkart would be 5 for their prompt delivery, support response.nnI cant be bothered with rating HP though because.. you know.nnUpdate: HP finally issues me the pack around 5 months after buying the laptop. The laptop itself is working perfect except for a tiny dot of a few dead pixels. But in all other areas it performs perfectly well. I have also upgraded my rating from 1 star to 4, only because this laptop has taken the rigorous use I put it through on a daily basis.

The specifications of this notebook look amazing while searching for a NB to purchase, however, the build quality is not as good. Mine came with a out of the box defect. The keyboard has not been assembled correctly and there is a bump in the keyboard. The entire keyboard moves up and down when a key is pressed. Although I reported the issue immediately, the store that sold it told me refused refund or replacement and told me to contact HP. HP refuses to replace it and insists on getting the entire thing reassembled leaving me to use a refurbished unit. Three engineers worked on it and left it in worst condition than it was before. It has been over 2 months now, and I still am living with the problem as we (me and HP) are at a stalemate. They do not care for individual customers as they are making huge profits in the market. They also do not mind if consumers go to the consumer court. They take it as part and parcel of daily business. It is only for customers to make an informed choice. Rest is upto you. BTW did not buy this from FK as it was OOS at the time.