HTC One

my wife bought me the phone.nOrder number - OD30613091045nI loved the phone. Looks amazing.nSpeaker stopped working after a month..nThe car app started behaving weirdly.nit has been in service center for past 40 days. they will not replace the phone nor do they know how to fix it. The replacement warranty is only valid for the first 14 days after purchase which is a pretty bad deal. They have a repair warranty but unfortunately the customer care does not know how to service the phone.nReply from customer care on asked when my phone will be fixed " Sir, HTC one is a new phone. This is why there are no available spare parts for the phone. You have no choice but to wait for the spare part which may come next month from Taiwan. It is manufactured there. We do not give you a spare phone to use in that time. There is no 100% guarantee that we can give you. For sure we will repair it but we cannot specify a date".nFrom this I'm sure you guys know how bad the after sales service is of HTC one.nThe customer care is ill trained and does not support customers who have spent 40k for their flagship phone.nAgreed the phone looks great and sounds great and feels great... but if you face any hardware issues.. you'l have to buy a new phone or wait a couple of months for the part to reach India from Taiwan. I guess someone walks all the way from Taiwan to deliver parts to other parts of the world.nJokes aside, I had a really frustrating experience with HTC. nWill never make the HTC mistake again. nOh and one more thing, HTC never responds to your negative feedback surveys and you have no means to contact the supervisor of the customer care to escalate your concerns.

HORRIBLE HTC INDIA SERVICEnnI bought a brand new HTC one on 1st Aug 2013 (3.5 months old now) nIMEI: 35443505259477nn1.) I submitted the phone in TVS-E SERVICETEC LTD, Basavangudi, Bangalore for a back panel replacement under warranty since it had a poor print.n They changed the back panel, with a GAP NEAR THE VOLUME BUTTON.n DATE of submission: 16th sept 2013.n Recieved after a week.n When the questioned the gap, they told me they have to order a part and asked me to wait for 5 days and submit the phone to them again.n I went to the center 3 to 4 times enquiring about the part and they where always out of stock and hence they would not fix the GAP issue.n Finally they told me to go to jayanagar service center and ask them to send my phone to head office for repair.nn2.) I submitted the phone in PRAMANIK MOBILE SERVICE, Jayanagar, Bangalore to fix the GAP issue.n Absolutely no work done on the phone when i recieved it after a weekn DATE of submission: 5th nov 2013n recieved on: 11th nov 2013nn3.) I resubmitted the phone in PRAMANIk MOBILE SERVICE n This time they fixed the GAP issue , but came along with it TWO SCRATCHES ON the screen, tiny gaps near the screen and the phone would NOT CHARGE!!n DATE of submission: 12th nov 2013n recieved on: 16th nov 2013nn4.) I Had to resubmit the phone today (18th nov 2013) asking them to fix all the above mentioned issues.nnInspite of continuous poor services provided to me, HTC has denied to give me a replacement.nEvery time i call them they say they are extremely sorry and that they understand my frustration and that they would go their job this time.nBut so far instead of fixing problems they are creating me new ones and giving me back.nnHence everytime i gave the phone to them , they would return it to me with a brand new problem.nEvery time i went to the service center there was atleast one person who was facing simlar poor servicing problems from HTC. nnI will suggest not to buy a HTC phone, since they have horrible after sales service.nnPreethamn9980603673