Samsung E1200

Bought this phone for my dad, a Sr. citizen. Product delivery was in 5 days, which was the only good aspect. The phone did not recognize the SIM card. Placed a Return & Replacement request in 6 days. However the seller rejected it. He asked me to reach out to Auth service center and closed my request saying that the issue was settled 'mutually'. After that I raised a complaint with Flipkart. Called them some 5 times and sent some 8 emails to both cs@flipkart.com and resolution@flipkart.com. Would receive automated email responses saying that the issue will be resolved in 3 / 5/ 7 days. This continued for some 4 iterations. Finally post 2 weeks of my father needing a communication device, I went to Auth service center and got the phone repaired, which thankfully was free because of the original bill I had. So much for Prompt Customer service and 74 hours Refund guarantees. Pathetic customer service.

PROs:n1. I drop the phone at least one time a day. And I'll say it's not entirely my fault as the phone is so LIGHT, I hardly realise I am carrying it. The higher model of this phone with the music player, is really heavier than this. n2. This is really an easy to use phone with all the basic features you need. Back to the old days where the primary function was calling. n3. I appreciate that it can store 500+ messages! n4. On top of it, the battery life is amazing. I charge it once in 2-3 days and I'm an average caller. Plus, it charges up pretty fast.nnCONs-n1. I miss the FM though but I think if you are buying this, you already know the tradeoffs.n2. I do wish the keypad was not that stiff. n3. And finally that there were more games. But humans are never satisfied!