Sony Xperia X Dual

Sony Rocks ! Thank you for offering wonderful products ...worth Buying !

I placed an order for a Sony Xperia X on 9 Feb.. First of all the product was delivered a day latter, that too in very bad packing, it wasn’t even the official Flipkart packing (but that’s not the real issue). What’s making me really mad is that I was given a used product, a used cell phone. There was no seal on the Sony Box, there were muddy finger prints left on the white box, the phone had a cheap lamination on it (only done to make it look new), there were no labels or stickers of Sony in the packing that would guarantee me that it is a genuine product, the condition of the Sony Box and mobile itself was such that it looked very old. Within minutes of receiving the product I filed for a return order and told about my problem to customer care. They said they would take care of the problem. A day after the courier guy again came to inspect the product and accept it for return. While doing that we discovered that the IEMI number on the invoice and the sony box did not match. I mean how something like that could happen. How can they be so careless, I spent my hard earned money to buy this product and now they won’t accept it. I have been their regular customer since 2013, how could they do something like this to a loyal customer like me. Hardly, I have ever filed a return but this time I had to because I had a genuine reason. I have been robbed of Rs. 30,200. It was as if someone had intentionally put a different phone inside the box and a different IEMI no on the invoice, so that it looks like that i am the one at fault and my product doesn't get returned. So, that it looks like that I got the new product and am sending them back a old different product. Now I dont know who did this, but keep an eye out for such scam guys. BEWARE !!!!!