XOLO A500S

I purhased XOLO A500S on 2 September 2013. I purchased based on the features made available on sites, etc. BUT THE FIRST CALL I MADE AFTER PURCHASE AND I CAME TO KNOW THAT THE MIC on the phone is NOT WORKING. OTHER PERSON CANNOT HEAR MY VOICE.nnI called up customer care (only option available with purchaser, since seller shop takes no responsibility). Customer care does not attend your call and after many attempts, they attended. They have no knowledge/ authority. They gave me address of newly opened authorized service centres in Mumbai.nnI could not go to the Service centre for another 8-9 days due to busy schedule. After that, i went to AUTHORIZED SERVICE CENTRE just to know that they CANNOT REPLACE MY PHONE just because I did not go to the service centre within 7 days. nnI asked for a immediate repair of Mic, to my surprise, THERE WERE SO MANY PEOPLE with SUCH COMPLAINTS related to Mic, Internet not working, Bad Battery in New phone, Charger not working, Ear phones not good, etc...etc.. EVERY ONE WAS SHOUTING AT THE SERVICE CENTRE OWNER but with NO HELP FROM SERVICE CENTRE..........SERVICE CENTRE OWNER TOLD US WE ARE FACING A DIFFICULT SITUATION AS we are NOT GETTING ANY PARTS FROM LAVA/ XOLO Company officials.nnShe gave me Number of XOLO company official Nitin Arora (Mobile No. - 088) and asked us to call, but he was not ready to commit anything.nnThen, within few minutes, XOLO Service Centre owner said WE ALL SERVICE CENTRE OWNERS ARE GETTING TOGETHER AND DECIDING TO SHUT DOWN THE CENTRES SINCE THERE IS NO HELP FROM COMPANY.nnAGAIN, THE ISSUE IS NOT JUST IN XOLO A500S but all other phones of XOLO / LAVA as i could see the customer dissatisfaction at the SERVICE CENTRE.nnPLEASE CONSIDER ALL THE ABOVE AND THEN I STRONGLY URGE THAT PLEASE DO NOT BUY XOLO/ LAVA PHONE AT ALL. ELSE YOU MAY GET TRAPPED.nnTHANKS,nG A SHAH.

As mentioned by Gaurav Shah in his review, I too had problem with the mic of the phone where my voice was inaudible to the receiver. Luckily I have found a workaround to this problem and if anyone else faces a similar problem they could give it a try.nnFirst enter *#*#3646633#*#* on the dialer. This will get you onto the Engineer Mode of the phone. Then on this mode swipe sideways till you find 'Hardware Testing'. Then from Hardware Testing go to 'Audio' and then to 'Normal Mode'. This will open up Audio_ModeSetting. There will be a Type field with type set as 'Sip'. Tap it to bring a dropdown menu and select 'Mic'. After selecting 'Mic', on the Level field, change the values of all the levels (0-6) to 255. Set this value and go back. Once this is done, reboot the phone and check whether the phone mic works properly. This did the trick for me.