Blue Star 5HW12SA1 1 Ton 5 Star Split AC

I received the AC the very next day of ordering. Great job Flipkart. But my ordeal starts from there. Blue star outsources their installation and servicing to some ESA Cooling. These people are the least professional service providers. I got a call that a technician will come and install the AC on the next day but the guy never showed up. On calling their number they say your phone was unreachable( I received calls from a lot of people that day nothing wrong with my phone) so they will send some one next day. Later during the day on calling again they say that the guy is still working somewhere and since its already dark they will come the next day. So its 4 days and the AC is still in its box. Finally on the fifth day the guy shows up, at his convenience( i had to run home from the office to make sure i am there), installs the AC and leaves. After that i realize that the outdoor unit does not turn off when i use the remote to switch off the AC, i have to manually switch off the main. I call the guy immediately and he assures me that it will be rectified the next day. Two days go by following up but no one shows up. I finally have to call the blue star call center where they ask me to take it up with the SELLER. Why would i call the seller if the installation guy messed up and there is nothing wrong with the unit. Terrible service on part of blue star.

Flipkart delivered it in less than 24 hours, great job. Good quality ODU unit, remote is also very good (almost amongst all brands). IDU looks a bit cheap and made in PRC but all other brands are not different either. Their customer care center is good but their service center people are not supportive. Overall a good buy.