Onida WO65SBT1 6.5 Kg Semi Automatic Top Load Washing Machine

Onida after sales service is pathetic, specially in Kolkata. I posses onida Washing machine, though not brought from Flipkart. So be aware.

The washing machine I received was defective (the water doesn't stop draining), so I requested for a replacement as it comes with ““30 day Replacement Guarantee”” (or they say it does). My request was denied…and got a call from flipkart saying that a technician will visit within 48 HOURS & check the machine… (Was supposed to be by 6th April) On 6th I got a message ““We are so sorry for taking longer than expected to resolve your issue. We request you to provide us time till 08 Apr, 11:30 AM to get back to you.”” On 8th I didn't get any response from flipkart. On 9th I called Flipkart and *LUCKILY* my call went through, during which my call was transferred 4 times (they all asked the same questions and kept transferring the call to THE technical department over and over ) and then put me on hold…………….and said that a technician will visit and my problem will be resolved within 48 HOURS. On the same day, I got another call from flipkart stating, that a technician from Onida will visit within next 48 hours that he is supposed to approve the replacement. On 10th I got a call from Onida Nagpur (I am from Mumbai) branch that my request is placed in wrong city.. After that I have send them two mails and now I am just waiting for their reply…….. (I used *LUCKILY* because now I get computerized automated reply and after the call ends get this message-“Hi, To return your order: 1. Login to your Flipkart account by clicking this link www.flipkart.com/account/orders 2. Go to your Orders from the drop down list below your name 3. Click the Return tab next to the order to initiate your request 4. We will send you an email and a text message with return id and related details Thank you!”) Yes now I am unable to contact them .... Will update in few days..