I am quite happy with the product. Good quality and cheap. Though its 1 Ton, the cooling is great for a big room even. I loved Flipkart's service. Very prompt and customer-friendly. But I am not entirely happy with Samsung's customer care. I would have liked them to be more customer-friendly seeing as I have no experience with ACs and their installation. It seemed like they just wanted to install the AC and leave. Though the installation itself was fine, they didn't think of things like where the water will drain, whether the outer unit will be protected from sunshine / rain.