User Reviews for Hitachi RAU312HWDS 1 Ton 3 Star Split AC

Called Hitachi customer two times. 1. Auto complaint booking- Never received a service request. 2. Contacted the support person, they informed that you will receive a service request ID on registered mobile and verified my registered mobile number. But never received a SR number. No one has turned up so far in 3 weeks. Will not recommend Hitachi to anyone. Go for other brand with better service.

1. The "free" installation actually cost Rs. 750 because the Hitachi people in Indore forced me to buy a stand from them for Rs. 750 that is available in the market for Rs. 250. 2. The people who came to install dug a whole in the wall triple the required size which later I had to get closed from another person. 3. The insulation of the AC pipes was cut short by the Hitachi "engineer". That left a 6 inch gap on the both the pipes on the outdoor unit side. That reduced cooling. Later I bought extra insulation from the market to cover the pipes fully. 4. The remote stand was not installed by them on the wall. They were in a hurry!!! 5. I have decided never to call Hitachi people from Indore for anything regarding this AC now. 6. The product itself is not so perfect. Both indoor and outdoor units make a lot of noise. 7. The remote looks and feels cheap. 8. Cooling is moderate. Takes time to cool even my small room.

Logistics : Delivery experience 5/5, no other online commerce site can beat flipkart here if the product is fulfilled by WS Retail. Perfectly packed and delivered without any hassles at lightning pace. Product : I already have a Hitachi 5 star A/C which I have been using for 3 years now, I haven't had any issues, so the brand is very reliable. Even with this one so far I haven't had any complaints, it's quiet and does the job well. I have added a VG 400 V Guard stabilizer to protect from any voltage fluctuations - Stabilizer is a must to safeguard your appliance. Installation by Hitachi : This is where I had to rate low (I wanted to rate this 3 but 3 star reviews don't show up in search by default, you have to click on show ALL, I want the buying community to read this review, I didn't invest time to explain the whole process so Flipkart can conveniently keep my review under the rug ) since it would be unfair if I just rate a product with based on delivery experience, the product was delivered on May 26 and Hitachi installed it on May 6 after multiple visits to my house. First visit from Hitachi - Technician says, outdoor unit for this model is a bit noisy (it's not noisy or super quiet, it's acceptable), yes you guessed it right, Hitachi technician came for installation said that, surprising they don't even back their products. They analysed the hole allotted for A/C in our apartment and said the bore was not good enough, so it needs other technicians to fix the bore, they might charge 2000 rupees or more to increase the bore diameter and left. Second visit : Technicians that visited were not informed that this is for new installation, so they were caught by surprise and left since they don't not specialize in installation. I called flipkart in the middle and raised a concern about additional charges, I had to talk to a supervisor since the customer rep that I initially talked to couldn't understand or comprehend the problem or provide a better resolution. Supervisor seemed like a sensible person, he assured that there won't be any additional charges, flipkart scores better again for service here. Third Visit : Supervisors or other technicians from Hitachi visited and they assured that charges would be standard - installation (501 flipkart offer) + brackets (900) and left without doing any work. Fourth/Final Visit : A/C was installed and it's is working fine now. Charges 1800 Rupees (501 + 900 + 400 (to increase the bore diameter)). My sister switched off the A/C after the demo and water started leaking from the indoor unit, the technicians immediately fixed it, now it's all good. But let the A/C run and switch off to verify all looks good before you bid bye to Hitachi technician. As you can see here, you don't want to call/deal with them again. It's not that exciting. If Flipkart can work with Hitachi and ensure smooth installation, one can buy with confidence. Again this is just one off incident and it took 6 days more than the promised installation date of 29 May, which is not bad but I don't want people visiting my flat multiple times. General comment - product demo/installation - technicians need to address who they are and why they are visiting while they visit, we cannot assume someone to be a Hitachi tech based on their uniform. This is basic, another thing that makes people feel comfortable to let that person in.

Nice looking AC with wonderful performance, it can cool 150 sqft room in 10 minutes, very less noise. Installation done for free of cost by Hitachi, note: please contact Hitachi for Installation and check for any offers available.

I bought this AC and it was promptly delivered by Flipkart .Flipkart raised the request for installation on the same day itself then starts the wait .2 days past no calls from Hitachi for installation -Kudos to Flipkart their executive called to inquire whether AC is installed.On letting them know that it has not been installed they escalated it with Hitachi but still no calls for installation .I myself tried to escalated via Hitachi Service but no luck .Flipkart kept inquiring and after lot of escalation ultimately the AC got installed on the 7th day .That to very unprofessional installation . Now starts a new chapter -the AC ODU is making quite a buzzing noise so much so that the noise was audible inside the room as well .Raised a complaint with Hitachi Again -no body responded in 2 weeks time now . Then ultimately raised return request with Flipkart -they were very professional they raised a request with Hitachi and the technician arrived the same day and declared faulty compressor . Had returned it and never going to buy a Hitachi again .Service is pathetic . Nothing against Flipkart - in this whole fiasco they have been very helpful and supportive and Kudos again to the Flipkart team .