Huawei Ascend Mate

I was searching for bigger screens and came to know abt Galaxy megas and now ascend mate recently seeing a newspaper..nnHere are my conclusions when i compared it with Galaxy mega 6.3nngalaxy Mega 6.3 VS Huawei Ascend mate. nn1.Android v4.2 vs v4.1----Winner GM.nn2.User interface--Touchwiz vs emotion-----Winner GM.nn3.Processor--1.7 GHz Qualcomm Snapdragon 400, Dual Core vs 1.5 GHz Hi-Silicon K3V2 + Intel XMM6260, Quad Core.......HAM is way ahead..GM with advanced but a dualcore processor is no more before Hi-Silicon processor n will suck..nn4.Graphics--Adreno 305 vs 16core OMG!----HAM all the way.nn5.TFT vs LCD..Thumbs up for LCD and HAM had IPS display of toshiba with C Gorilla glass------GM seems to be a lame duck in this dept.nn6.Battery--3200 Mah vs 4050 Mah-------Clearly Huawei done a fab job..with 0.2inch smaller screen & 850mah more battery,HAM is a clear winnernn7.RAM :1.5gig vs 2gig---HAM.nn8.Price--GM 6.3 is Rs.30,900/- and HAM is Rs.24,900/------Biggest plus of everything.nn9.GM had plastic finish whereas HAM had it with matte .--HAM stands tall.nnI just compared the important specs which people look for..nnGalaxy mega 6.3(2/9) and Huawei Ascend mate (7/9)....nnThis Huawei beats Galaxy mega 6.3 on any day...spec wise..performance wise..Specially lookwise....If you are wishing to go with large screens, then go with Huawei Ascend Mate....nnOnly advantage of GM is front camera of 1.9MpnnDownfall of SSUNG started................

Dont go by sweet reviews of the phone. Has anybody checked the after sales serevice? I will tell you my experience with services in Pune.nnI bought a new Acsend Mate smart phone device on 26th JUly from Flip cart. Accidently touch screen and sides of the the phone got damaged.I tried to call service centre(Spectra Tradelink) in Pune which was not reachable through out.nnI went to the service Centre on 2nd Sep to handover the phone for repair. They checked the phone, gave it back to me and asked me to fill up a form (Token No 3162) by mentioning the details like IMEI, Model no etc.. They told me that they dont have the details/parts available with them since it is a new model and they will call me back in couple of days.nnI waited for their call till Thursday(5th Sep) and tried to call the phone number(020-40084161) to check status of my complaint but as usual phone number was unreachable, even after trying for several times during the day.nnI called customer care number (18002096555) and explained everything, I was aked to visit the service center and call customer care from there. I insisted customer care to call them directly and check the status as I dont want to act as a coordinator between customer care and service provider, besides it is more than 10 KM away. I can not travel more than 10 KM just to hear that 'we have nnnot received the parts and we will call you back as soon as we receive'.nnOn Sep 6th,I tried to call service centre again.Luckily, this time it got connected.As expected, they repeated the same thing that 'we have not received the parts and we will call you back as soon as we receive it', So disappointing! When I asked about the time line, they said we cant give any time line. nnOnce again I called customer care and explained the situation, and again I was asked to visit the service centre and give a call from there.Customre care took my complant (ref:E06092013) and informed that I will be receiving call from backoffice, again not ETA for this.nnOn 11th Sep I called customer care again to check the status of my complaint, as expectedly they replied 'It is in process and our backend team will contact you as soon as possible'. When I insisted on time line, there was not time line. They just speak standard line 'Backend team will contact as soon as possible' When I asked them to escalate and talk to a senior, they replied their senior is busy please call after 30 mins.nnToday (13th Sep) I tried to call service centre in Pune, but again phone not reachable. When I called up customer care, They repeated the same old line 'Backend team will contact as soon as possible'nnI am regretting to purchase such an expensive device without proper service quality, (e.g Nokia provides instant service with 30-60 minutes with parts replacements).It seems people who reviewed the phone on flipcart did not have the horrible experience of Huewei after sales service.nnIn brief following are my remarks on Huawei Services.nn- Service Centre do not have details/Parts available with them, and they dont give an ETA. There should be a defined time lines within which services/feedback be provided.n- Phone number of service provider not reachable most of the time. n-Customer should be provided timely feedback if there is a delay, You should not expect customer to visit service centre just to know the same status.n-Customer care should be willing to call and coordinate with service centre regarding any issue if it not getting resolved, instead of asking customer to visit service centre and give a call back. Customer just needs to get the issue resolved, he should not act as a coordinator between customer care and service centre.n-I have been searching for flip cover in India since I got the phone but unable to find one. If a device is launched, necessary accessories should also be made avaialable with it. In my case, had I found a flip cover, it could have saved from the damages. Due to this I will have to pay the price for damages simply because there are no flop covers available for Ascend Mate which is very basic and important accessory. I just see a cover available on flipcart since few days.nnIf you want to purchance Ascend mate, just pray to God that it works properly for life time and you will never have to experience frustrating Huawei after sales service.nnI contacted Sevice centre on 2nd Sep.They accepted the phone on 16th Sep, they are going to charge me Rs.9000 as it will require replacement of mic,speaker and screen whereas only screen was damaged. Although till today (13th Oct), I have not received the phone. Hopefully I ll get it next week. God bless to all how bought Huawei Ascend Mate because only prayers will help.