Excellent
20 Jan 2018 By Yashaswita Pant On flipkart.com
Laptop is worth the money.... I mean did not we read the configuration before buying!!!!
And one more thing, MOUSE PAD and AMD drivers are available at Lenovo WEBSITE...
INSTALL drivers and TouchPad issue resolves by itself....
Horrible
02 Jan 2018 By naresh ballamudi On flipkart.com
DEC.15,2017: I placed order to buy lenovo laptop for cash on delivery
DEC.19,2017: Received laptop paid cash on delivery.
DEC.20,2017: On opening lapto and after switch on I found that screen is damaged
DEC.21,2017: Kept an email to flipakrt customer care about replacement of damaged laptop.
DEC.26,2017: Received call from flipkart who spoke with me arrogantly about installation of os in the laptop, by which at that I confirmed from local lenovo service persons that installation of os cannot be done because of screen damage and the same I spoke to that flipkart support guy.
DEC.26,2017: On the same day I called to flipkart customer care and informed that your flipkart assistance guy is very arrogant in dealing with concerned customer.
In the call, flipkart guy told me the issue will get resolved on Dec.28,2017.
DEC.30.2017: As per your scheduling, technician visited to my residence 2 days late and gave online service report that the screen is damaged.
JAN.01.2018: Received call from flipkart morning that issue will get resolved within 2 days i.e on JAN,02,2017.
JAN.02,2018: Received mail from flipkart stating that the issue will resolved by JAN 05 1:30p.m
Service Issues.
the entire timeline is for replacement for a damaged laptop. The purpose of ordering laptop is to continue my higher studies in university. but instead of practicing exams I'm studying your emails. One of your flipkart technical person even don't know how to talk to a customer. He argued with me in a very rude manner. Nearly 18 days completed from the date of delivery of laptop, but still there is no proper solution from your end. I informed you that display is not functioning and lenovo service person confirmed it was display damage and you people make delay in replacing laptop. Every time you people call me particularly during business hours, it will be hard for me to attend. If I'm unable to attend call, it is basic common sense to forward mail to my registered e-mail id. Without that basic common sense, how flipkart is providing service all these days remains questionable mark. Issue is clearly known to me and lenovo technician, but how come Flipkart is ignorant about my problem. I think there is nothing to solve by phone as there is clear evidence of damage of laptop.
I will not endorse your brand to others in my circle. If you people are really committed and dedicated in providing service, do it with passion else, please don't make suffer the end customer with your partial professional tactics. Just for replacing a damaged laptop it is unjustifiable & clearly visible, unforgiven mistake you people are doing.
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