ControlZ has expanded its authorised after-sales network to more than 700 service centres across India, covering 551 cities and over 18,000 PIN codes. The renewed smartphone brand says the expansion is aimed at making servicing and customer support more accessible as consumers increasingly consider renewed devices as an alternative to new smartphones.
The company’s network now spans 31 states and Union Territories, giving customers access to authorised service centres across major cities as well as smaller markets. ControlZ also offers an 18-month warranty with its renewed smartphones and operates a 24/7 AI-powered call centre for customer support.
After-sales support for renewed smartphones
Service and warranty coverage can be particularly important when buying a renewed smartphone, as customers are purchasing a previously used device rather than one that has come directly from a manufacturer’s new-device supply chain. Access to authorised service centres can therefore be an important factor when comparing renewed devices from different sellers.
ControlZ says its expanded network is part of a broader effort to build an ecosystem around its renewed smartphones, covering device renewal, distribution, warranty and after-sales service. The company’s 700-plus service centres, 18-month warranty and 24/7 AI-powered call centre are intended to give customers greater confidence in choosing renewed devices.
Warranty duration, the availability of authorised service centres in their city and the support process can affect the overall ownership experience, particularly when compared with buying a new smartphone directly from an established brand.
