[Update] Samsung to release Galaxy S24 series update to fix washed-out display issue

Published On: January 31, 2024

Highlights

Samsung confirms update for Galaxy S24 series to fix washed-out display issue in vivid profile mode.
There appeared to be a problem with the Samsung Galaxy S24 series phones regarding display colour tones.
Multiple reports on Reddit from users who got their devices earlier than expected said the colours look ‘washed-out’.

Update: Samsung has acknowledged the issue and is aware of the washed-out colours. The brand has officially confirmed through chat support agents to be working on a fix. A screenshot of a Samsung Chat Support conversation with an S24 user has surfaced online (via Forbes). This image seemingly confirms that Samsung is aware of the Galaxy S24 series display issues and developers are working on an update.

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“No worries, our Samsung developer team is currently working to fix this issue on your device. Rest assured that this coming software update will fix our problem on our Samsung Galaxy S24,” said the Chat agent. However, the chat support hasn’t revealed a timeline as to when the update will be available.

Original story follows…

The Samsung Galaxy S24 series is finally hitting stores across various markets in the globe. Though the lineup doesn’t bring design changes, there are some notable hardware improvements, especially to the Galaxy S24 Ultra model. Samsung displays have always been the best in the class and the Ultra model this year too gets a QHD+ sAMOLED panel. However, there appears to be a problem with the S24 Ultra regarding the display colour tones.

Samsung Galaxy S24 Ultra display issue

There are multiple reports on Reddit from users who got their devices earlier than expected about the ‘washed-out’ colours. Samsung phones come with multiple colour profiles, and the issue seems to be affecting when the model is set to the ‘Vivid’ profile, which gives you more saturation. Users report colours on the ‘Natural’ profile look normal.

There are chances the problem could be software-related and could be fixed with an update. One UI 6.1 could be the problem as the build is exclusive to the Galaxy S24 Ultra at the moment. Samsung hasn’t acknowledged or responded to the issue at the moment.

Samsung Galaxy S24 Ultra specifications

Display: 6.8-inch Dynamic AMOLED 2X QHD+ display with a 120Hz refresh rate, HDR10+ support, up to 2600 nits brightness, Gorilla Armor protection, and a punch-hole cutout for the selfie snapper.
Processor: Qualcomm Snapdragon 8 Gen 3 chipset paired with Adreno GPU.
RAM and storage: 12GB of RAM and up to 1TB storage.
Software: Android 14-based One UI 6.1.
Battery: 5,000mAh battery with 45W wired, 15W wireless charging support, and Wireless PowerShare.
Cameras: 200MP primary sensor with f/1.7 aperture, OIS, and Super Clear Lens, a 50MP telephoto lens with 5x optical zoom, a 10MP telephoto lens with 3x zoom, and a 12MP ultrawide lens. There is a 12MP front camera for selfies and video chats.
Connectivity: 5G, 4G LTE, Bluetooth, Wi-Fi, NFC, GPS, and a USB Type-C port for charging.