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Third rate service and phone By Arunachal Hegde on 18 Sep, 2012
Inspite of advice from many friends and relatives, i made the blunder of buying LG smart phone. Bought LG optimus P970( white) in Feb from flipcart.( flipcart service was excellent).nThis phone hangs at least once a day, if not more, from day 1 of pu... rchase. nnThen in august 5 months after purchase the screen just freezed completely. Took it to the nearest service center in Udupi. The service center was a contrast to nokia. Absolutely no professionalism. After keeping it for one day, i was told that it has to be sent to Bangalore for repair. Got it back from Bangalore after a week and it looked like they had banged the phone on something to repair it. After some heated arguments they kept it for two more day and returned it in slighty better condition. Still did not look like the phone i gave them.nnThe hanging continued and then again 2 days back the phone freezed( Kindly note that the phone is only 6 month old) Again took it to the service center and they tell me that they do not have a part and it will take one week for the part to arrive( pls note that this is not an obsolete model. It is still being sold. but they need one week to get the part in this day of mobile phones and overnight couriers). nnCalled up their toll free number 18001809999 and their area sales representative( 09538883885) and got nothing but evasive replies. ( HOWEVER THEY WERE NOT RUDE LIKE THE SERVICE CENTER person)nnMy questions-n1. If a brand new 5 month phone( cost 18000 plus) freezes twice and needs 1 wk to repair each time, what will happen after the warranty period is over?n2. why cant LG have a professional service center like NOKIA?nnI have been using mobile phones for the past 16 years. I have used nokia, samsung and even brands like micromax. But have never encountered anything remotely frustrating as this. n Pls think twice before buying LG phones because i have heard this horror stories once too often.
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