Motorola Moto X (Wood Back)

I ordered this phone a month ago. No doubt, its one of the best smartphones in the market right now. But flipkart delivered me a defected piece. The camera of my phone has black linings and it is also captured in images. I asked for replacement and flipkart rejected my request without even contacting me. Camera is an important part of smartphone hence, I am feeling that I have wasted my 24000 Rs. I have decided that I will never buy anything from flipkart and will never recommend it to anyone. One of the worst services ever.

Most of the good things about the phone have been covered, so I wont dwell into those. I am one of the unfortunate ones. Here is my experiencenn1) The phone which flipkart shipped to be wasn't exactly brand new. It was a return unit of someone else, the side and back were dirty. Before I could get it replaced, the following happened.n2) I dropped in from a height of about 1.5-2.0 feet (with a case) and the screen shattered. This made me read more about the display. It was then when I came to know that its a known problem with Moto X, it has an extremely fragile glass. The net is filled with complaints.n3) Motorola is well aware of this problem, and in the US provides customers with a free replacement of display if broken. Keep in mind that this scheme/offer wasn't introduced at the time the phone launch in US. It was much later when Motorola started receiving complaints about it.n4) I contacted Motorola, and as expected, this free replacement scheme is not offered in India.n5) I asked for repair, and I was informed the bill would be close to Rs 12,000. nnHere is my take on the complete situation. Motorola makes phones with fragile Displays. Motorola knows this, and provides free replacement for broken LCD in USA. But India and Indians are left out. Why? Dont we deserve the same kind of service? nnFor a second lets give Motorola the benefit of doubt and say there is nothing wrong with the Display and it was my sheer carelessness because of which it cracked (and the carelessness of countless other people). Fine fault accepted. But a replacement display for Rs 12,000 which is half the cost of the phone? That is outright crazy and ridiculous. nnSo my motorola adventure has come to a premature end, and I have no reason to continue with it.