If you’ve just got your Jio SIM misplaced or lost, taking prompt action is crucial to prevent any misuse of your mobile number. In this article, we will be going through several methods on how to block lost or stolen Jio SIM using another Jio number, talking to customer care via call, sending an email, filing a block request using the MyJio app, or visiting a nearby Jio store.
Table of Contents
Block Jio SIM using Jio mobile number
If you’ve just lost your Jio SIM and have a spare Jio mobile number around, here’s how to use it to block the misplaced number.
Step 1: Grab the phone with the spare Jio number, or ask one from a friend or family member and call 198 or 199
Step 2: You’ll be greeted by an IVR system using which you can get in contact with a customer care executive to lodge a SIM card block request
Step 3: Simply press the number from the keypad that corresponds to getting in touch with an executive
Step 4: Once the call is connected, the agent may ask for your name and address for verification purposes
Step 5: Then a Jio SIM block request will be replaced. If no other formalities are to be fulfilled, you’ll get a confirmation on the Jio number you’re presently using to attend the call
Block Jio SIM using MyJio app
The MyJio app comes with a dedicated section to block or unlock a Jio number. Here’s how to find it.
Step 1: Open the MyJio app on a smartphone
Step 2: Select the ‘Menu‘ tab from the bottom bar
Step 3: On the next page, scroll down and tap ‘JioCare: Help & Support‘
Step 4: Select the ‘Block SIM‘ option
Step 5: Now enter the lost Jio mobile number in the given field and hit ‘Proceed‘
Step 6: It’ll verify whether you’re the real owner of the given phone number. Once verified, the block request will be initiated
This menu can also be used to unblock a Jio mobile number in case you end up finding it.
Block Jio SIM by sending email
Those who prefer sending a filled form to Jio to block their lost or misplaced mobile number can do the following:
Step 1: Firstly, go to Jio’s website on a laptop or PC
Step 2: Now select the ‘Support‘ tab
Step 3: Under this, select the ‘Control Centre‘ section
Step 4: Now press ‘Email‘ given at the top
Step 5: Fill out the form that is present on the next screen carefully by providing proper details. Once done, hit ‘Submit‘
Step 6: The website may ask for proof of verification before lodging your Jio SIM card loss request
Block Jio SIM online through website
Just like the MyJio app, the website also carries a Block/lost SIM option. Here’s where to find it and how you can use it.
Step 1: Firstly, go to Jio’s website on a laptop or PC
Step 2: Select the ‘Support‘ tab from the top header
Step 3: Now tap on the ‘Lost SIM‘ option
Step 4: Go ahead and enter the Jio mobile number you wish to block in the given field and press ‘Proceed‘
Step 5: It’ll verify whether you’re the real owner of the given phone number. Once verified, the block request will be initiated
Block Jio SIM by visiting Jio store
If you want to take the traditional route to block lost or stolen Jio SIM offline, that can be done as well by heading over to a nearby Jio store. Just tell them about your concern and the service agents will assist you with your block request and even provide a brand new SIM card hand to hand.
FAQs
What do I need to do after sending in a request to block my Jio SIM?
After sending in a SIM card block request to Jio, the cellular and network services will be terminated on that number unless you find it and unblock it. But in case you don’t, request a new SIM card via home delivery or visit a Jio store nearby to get a new SIM card.
How long does it take for the Jio SIM card to get blocked?
After registering a SIM card lost request, it can take anywhere close to two to three hours for the mobile number to get blocked.
