OnePlus 7 Pro users report their phones are randomly shutting down, company working on a fix

“The affected OnePlus 7 Pro units shut down without a trigger and can be switched on again using only the fastboot method”

The OnePlus 7 Pro is the company’s most ambitious smartphone to date but it hasn’t been without its issues. Since the smartphone launched, OnePlus 7 Pro users have reported a number of problems such as sub-par camera performance and ghost touch issues, among others. Now, some OnePlus 7 Pro users are complaining about random shutdowns of their phones on official forums. Thankfully, the issue doesn’t affect too many users and isn’t as widespread as the previous issues, suggests a report by Android Police. On the official front, the company says it is aware of the bug and is working on a fix.

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OnePlus 7 Pro 1

The affected OnePlus 7 Pro units reportedly shut down at any abruptly, with no particular trigger. What’s worse is that users cannot simply turn the phone on. It has to be done via fastboot mode by holding the volume up and power keys. Some users have also pointed out the potential cause of these random shutdowns. A kernel developer named pappschlump says that the issue is due to a kernel crash and, hence, a restart is the only solution for now.

The bug seems to be plaguing all variants of the OnePlus 7 Pro and the biggest thread on the OnePlus forum reporting the issues has around 100 responses. As mentioned above, OnePlus is not only aware of the issue but is also working on a fix for it. In a statement issued to Android Police, a OnePlus representative has said, “We are aware of this issue, and we will be issuing an update to address it.”

Let us know if your OnePlus has been having the same issue and also head on to the forum to get your voice heard. Hopefully, the OTA update for the fix won’t take much time.

Source: OnePlus Forums (1), (2), (3), (4), (5)

Key Specs

OnePlus 7 Pro
Qualcomm Snapdragon 855 | 6 GBProcessor
6.67 inches (16.94 cm) Display
48 MP + 16 MP + 8 MPRear camera
16 MPSelfie camera
4000 mAh Battery
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Best Competitors

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Review Summary

Expert Rating



  • Class-leading display
  • Incredible performance
  • Long lasting battery life


  • Expensive
  • No Wireless charging
  • No IP rating
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