- Ola customers are seen protesting outside a showroom.
- These customers complain that Ola hasn’t been helpful at all in responding to their complaints.
- Ola has been facing flak for its e-scooters for quite some time now.
Ola is one of the leading brands for e-scooters in India. While it did pioneer the e-scooter market here, the brand has been facing flak for its products often malfunctioning, and even catching fire in extreme cases. Now a video has surfaced online that show frustrated customers protesting outside an Ola showroom.
Ola customers protest outside showroom
- In a video shared by the YouTube channel Electric Story, a group of people are seen protesting outside an Ola showroom in Madhya Pradesh that’s shut. The video also includes interviews with customers who share their experiences with Ola scooters.
- One customer complains saying that since the last month he hasn’t heard from customer service despite registering his complaints.
- Another guy who said he’s purchased an Ola e-scooter on EMI but his vehicle hasn’t been running for two months. When he contacted the store manager, he was told that they don’t deal with servicing, and are responsible only for sales.
It looks like the problems faced by Ola customers don’t seem to end despite the brand being in the market for a couple of years now. The video itself talks about separate problems that are constantly faced by Ola customers. The YouTuber shares a WhatsApp group that Ola users are a part of, and we can see that these users often face issues with the vehicles.
Ola is yet to comment on this issue.
Ola’s woes don’t seem to end as an Ola S1 Pro e-scooter caught fire in Pune. This was the second time such an incident occurred in the city, and separately in Kerala and Bhopal as well. In response to the incident, Ola Electric said that its investigations found that the fire was actually caused due to a short circuit caused by aftermarket parts used in the e-scooter.
Ola currently has three e-scooters in its portfolio — Ola S1 Air, Ola S1 X and Ola S1 Pro. The company is even hosting a sale right now where it’s offering exchange discounts and offers.
