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A man received a couple of Dairy Milk Oreo chocolates and some complementary toilet paper instead of the iPhone 13 Pro Max that he ordered.
Daniel Carroll, the person who ordered an iPhone 13 Pro Max worth GBP 1,045 (around Rs 1 lakh), claims that he had been chasing the delivery of his phone after it was delayed by two weeks. After waiting for this long, he went to the DHL Warehouse in West Yorkshire to collect the parcel in person. Luckily enough, he was able to collect the 'parcel' there. Luck phased out quickly, as upon opening the parcel, he could not find his iPhone 13 Pro Max waiting for him. Instead, there were two 120g Dairy Milk Oreo chocolates alongside some toilet paper.
Carroll, infuriated, took to Twitter and wrote: "After a long weekend of a brand new iPhone 13 Pro Max being stuck in @DHLParcelUK network, failing any delivery attempt Friday-Sun, I finally picked up the parcel yesterday from DHL Leeds to find the package tampered with and the new phone (Christmas present) replaced with this."
He even shared photos of the bizarre packaging and added that the toilet roll "stunk". In yet another post, he mentioned that the phone was ordered on December 2nd through Apple's official website and the earliest delivery date was mentioned as December 17th.
As per Mirrok UK, Daniel further said: "Last Friday on the day it was due to be delivered I had several conflicting updates from DHL. At first, it said 'out for delivery' then scanned as 'delayed', then back to 'out for delivery between 13:45-14:45'. I stayed in all day and nothing arrived. I went onto the tracking and selected to have the parcel collected from their depot, and it advised it would be available for collection on Saturday. On Monday I did a 24-mile-round-trip to collect the parcel. When I got home I could tell the box had been tampered with as the tape was quite loose, but because I could feel some weight I just opened it. Inside there was cheap industrial toilet roll, which stunk, and two bars of Dairy Milk Oreo in there."
He added, "The tracking updates on Friday when the parcel was with a driver weren't what you would usually see. Then the parcel went from Friday morning to Monday morning without a tracking point. I work for a logistics company and knowing DHL, there's no reason why the parcel should not be tracked as received back at the depot during that time unless it's being manually taken out of its usual process. I rang DHL however there is no option to speak to someone, just an automated tracking update. I submitted an inquiry on their contact page on Monday, which has never been responded to. I DM'd them on Tuesday which hasn't been responded to either. Via LinkedIn, I managed to get the attention of a customer service manager who advised they're checking CCTV."
So far, Daniel has not received his iPhone 13 Pro Max, but DHL officials claim to be in touch with him. A spokesperson for DHL said: "We're investigating the case as a priority and we have been in touch with the sender to ensure a replacement gets to Mr Carroll."
While this is a rather unfortunate incident, sadly, this is not an isolated event and we often see such delivery mishaps, which are a serious question in today's time when online transactions and online shopping seem to have become a norm. As for Carroll's iPhone 13 Pro Max, we hope that he does receive his flagship phone soon and whenever he does, we will make sure to keep you posted on the same.