POCO X2 camera crashing or not working? Here’s how to fix the issue

Published On: June 17, 2021

Highlights

Some POCO X2 users have been facing issues with the built-in Camera app
POCO has announced a manual fix for the issue, which has solved the problem for many users
The POCO X2 comes with a 64-megapixel primary rear camera

Several POCO X2 owners have been complaining of a non-working rear camera for quite some time now. As per the customers, the Camera app on their POCO X2 unit freezes or becomes non-responsive when using the rear camera. This problem mostly affected the users in India, and there wasn’t any solution until now. POCO India recently posted a simple manual fix that can potentially solve the camera issue. Luckily, this isn’t a widespread issue and has only been reported by 0.2 percent of POCO X2 owners in India.

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POCO X2 camera issue fix

If you own a POCO X2 and are facing this rare camera bug, then there could be a simple fix. The problem is with the MIUI Camera app, which can crash, display a black screen, or freeze when switching to the rear camera. Some even experienced an error message saying ‘Can’t connect to Camera’. Now, the POCO India Support handle has tweeted out a possible fix.

Dear POCO users, A few of you have approached us with a ‘camera not working’ issue on the POCO X2. We have detailed out the steps that need to be followed to fix it. Please go through the letter to know more. pic.twitter.com/Najbl8Pq1n
— POCO India Support (@POCOSupport) June 15, 2021

According to POCO India Support, a simple clearing of data on the Camera app could fix the issues. The company shared a step-by-step guide on Twitter detailing the step-by-step instructions on how to fix the problem. Here’s what you’ll need to do.

Open the Settings app on your POCO X2.
Navigate to Manage Apps and look for Camera.
Select Clear Data and do the needful.
Restart the phone.

This method will most likely fix the problems with the Camera app on the POCO X2. However, if the issue still persists, then POCO suggests taking the phone to a service centre after reporting the issue in the Service & Feedback app. The service centre will fix the problem for free, and you should have the camera working again. The POCO X2 comes with a quad-rear camera setup that includes a 64MP primary sensor and takes really good photos in daylight.