Xiaomi 11 Lite NE 5G explodes in Bihar, company says “customer induced damaged”

Published On: March 13, 2023

Highlights

Xiaomi 11 Lite NE 5G spontaneously caught fire while placed on a bed.
Sanjeev Raja, who hails from Mohaddinagar, Bihar shared images and videos of the Xiaomi 11 Lite NE 5G exploding.
Xiaomi investigated the incident and found that the device was physically tampered with, which caused the blast.

Update: Xiaomi investigated the incident and offered a statement to 91mobiles: “Post our investigation, the cause of this unfortunate incident has been identified as physical tampering with the device. The damage was caused due to puncture marks on the battery and thus, this is classified under ‘customer induced damage’. We are in constant touch with the customer to guide him through the resolution process. Further, at Xiaomi India, we have a strong after-sales network of 2000+ Xiaomi Authorised Services centers that work relentlessly to provide 24X7 support to our fans and customers. We would request our customers to refrain from opening their devices or applying external pressure and visit Xiaomi Authorized Service centers if they require any assistance.”

Show Full Article

Original story follows…

Smartphones catching fire have become an alarming issue, with multiple instances in the past where devices from Xiaomi, OnePlus, and other brands have exploded. In the latest incident, a Xiaomi 11 Lite NE 5G suddenly exploded, emitting smoke. Sanjeev Raja, a resident of Mohaddinagar, Bhagalpur, Bihar, has shared videos and images of his phone catching fire with 91mobiles, despite the device not being connected to a charger.

The cause of the explosion is not immediately clear, but fortunately, no one was harmed as the device was placed on a bed, away from the owner and their family. This prevented any physical injuries, as such incidents can be extremely dangerous and potentially cause serious harm. You can watch the video of the Xiaomi 11 Lite NE 5G emitting smoke below.

View this post on Instagram
A post shared by 91mobiles (@91mobiles)

Xiaomi 11 Lite NE 5G blast incident: what happened?

Sanjeev Raja alleges that his Xiaomi 11 Lite NE 5G, which was purchased in December of 2021, started emitting smoke without being connected to a charger. The phone was left idle on his bed while he was away making tea. When he returned, he managed to grab a video of his phone emitting smoke. The video and images shared with 91mobiles show the damage could have happened near the battery section, with the middle section of the rear panel completely charred.

Xiaomi 11 Lite Ne 5G

1 of 4

The impact of the blast was so severe that at least 2-3 layers of the mattress (where the phone was kept) were burnt. The back cover, which presumably appears to be made of rubber, was seen glued to the bedsheet because of the fire.

We reached out to Xiaomi for a comment on this matter but the company hasn’t issued a statement yet. We will update the story as and when we hear from the brand, so stay tuned to 91mobiles for more on this story.