- WhatsApp says it will not have access to private messages and cannot hear voice calls
WhatsApp reiterated that private messages are end-to-end encrypted and the company does not keep logs of messages or calls. The social media giant clarified that neither WhatsApp nor Facebook can see your shared location and your contacts are not shared with Facebook. WhatsApp groups will remain private and users can set messages to disappear.
WhatsApp says that some large businesses need to use hosting services to manage their communication. For that, it is giving businesses the option to use hosting services from Facebook to manage WhatsApp chats with their customers. However, when users communicate with a business either by phone, email, or WhatsApp, it can see what you’re saying and may use that information for marketing purposes, which could include pushing ads on Facebook. WhatsApp says that it will label conversations with businesses that are choosing to use hosting services from Facebook.
When users shop on Facebook’s commerce features like Shops, some businesses will display their products right within WhatsApp so they can see what’s available to buy. When a user interacts with Shops, the shopping activity can be used to personalise the shopping experience and the ads you see on Facebook and Instagram. WhatsApp says these features are optional and will tell users in the app how their data is being shared with Facebook. Lastly, Facebook will have a ‘message a business using WhatsApp’ button below an ad, making it easy to message that business. However, it may use the way users interact with these ads to personalise the ads they see on the platform.